Telecare and Lifelines Responder x 1

This advert is open to both Internal and External applicants.

The Telecare and Lifeline Service provides assistive technology (such as a community alarm pendant) in people's homes in order to summon emergency assistance when needed.

We are looking for Responders to help to cover our busy 24/7 rotas.

The Responders provide a rapid response for people who have fallen, or who need assistance but do not require an ambulance.

You will be required to assess and provide the appropriate intervention, whether itis lifting clients (using specialist lifting equipment and safe techniques which you will be taught) after a fall, casualty support to advanced first aid level, or escalation to the appropriate emergency service.

Alongside the response part of the role, you will also be required to undertake call handling within the Control Centre to support both the Lifeline service and the City Council's "Out of Hours" emergency service.

You will also be required to provide installation and maintenance of some assistive technology in client's homes.

The role requires experience in working under pressure in a lone working environment and dealing with distressing situations.

You will also need skills in problem solving and excellent skills in time management and working to tight deadlines.

You will also need experience with IT and Microsoft packages and technical skills appropriate to the installation of assistive technology.

Candidates will require the ability and willingness to acquirethe necessary knowledge and skills to be accredited in Advanced First Aid, Lifting techniques, AED (Automated External Defibrillator) and Oxygen Therapy training, Trusted Assessor and a range of other skills required for the role.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and we expect all our employees and volunteers to share this commitment. This position is exempt under the Rehabilitation of Offenders Act 1974 and the successful applicant will be subject to a criminal record check from the Disclosure and Barring Service (DBS).

Stoke-on-Trent City Council is a unitary authority employing approximately 4,600 staff who deliver 700 services to more than 260,000 residents. Our city comprises of six towns: Burslem, Fenton, Hanley, Longton, Stoke and Tunstall. We are a city of strengths, with a proud heritage and bright future. We have undergone significant changes over the last few years. New ways of working have already transformed many service areas and we are determined to continue to develop more innovative approaches to ensure that we can maximise the benefits of transformation.

Our city

Although the 13th largest city in the UK, Stoke-on-Trent is rapidly outstripping a number of parts of the country with our economic growth and recovery.

Stoke-on-Trent is a city with a strong sense of civic pride - we've been voted the kindest city in the UK - and a place where you'll receive a hugely warm welcome. We have a rich and diverse culture, steeped in our prestigious industrial heritage as the celebrated 'world capital of ceramics'. But we don't just want to celebrate our proud past - we firmly believe that Stoke-on-Trent's best years are ahead of it. We are determined to raise aspirations and match them with high-quality education and health provision, as well as improved opportunities to secure fulfilling and well-paid work. Through uniting social and economic opportunities, we are maximising the full power of the city council as a secure and steadfast institution within the city.

When you work for Stoke-on-Trent City Council you'll be helping to improve the lives and wellbeing of our residents. We'll provide you with support, learning opportunities and flexible working options and some amazing benefits including; a competitive salary, generous holidays, an excellent defined local authority benefit pension scheme, annual leave purchase scheme, cycle to work schemes just to name a few. We also have access to lifestyle benefits which offer a wide range of discounts such as family days out, travel, retail and many more.

Our commitment to you

Vibrancy and diversity are two of Stoke-on-Trent's greatest assets. A city founded on creative endeavour should value and celebrate the multitude of voices, ideas and identities that shape its culture. We are committed to creating a culture which is truly inclusive, where all staff feel valued, listened to, supported and able to do their work to the best of their abilities at all times. And we must ensure that our decisions and policies nurture and empower communities across our city and do not inadvertently disadvantage groups and individuals that we want to help to thrive.

Our approach to Equality and Diversity is an invitation to all our communities to work with and for us so we can continue to improve how we deliver services residents need.

Our employee networks are inclusive, open forums for colleagues with similar lived experiences. They allow staff to meet, support and mentor each other, alongside being a voice for under-represented groups to advise and support the organisation when developing policies and services.