Telephone Operations Manager

Office For National Statistics, Duffryn, Casnewydd - Newport

Telephone Operations Manager

Salary not available. View on company website.

Office For National Statistics, Duffryn, Casnewydd - Newport

  • Full time
  • Permanent
  • Remote working

Posted 4 days ago, 26 Mar | Get your application in now to be included in the first week's applications.

Closing date: Closing date not specified

job Ref: 183d694451194ed0851a21609d87943d

Full Job Description

This is a chance to join our busy Telephone Operations Interviewer team, looking after up to 14 interviewers who carry out some of our most important social surveys by interviewing members of the public. You'll be responsible for management, training and development for your team, working either day or evening shifts alternating weekly.

Are you looking for a new challenge? Do you have great organisational skills, a good level of resilience and the ability to listen and communicate at any level? Are you a people person?, Team leadership experience, the ability to motivate & develop staff, strong communication skills and familiarity with Microsoft Office products (Teams, Outlook, Excel etc.).

Hybrid working and flexi-time so you can work around your life, not the other way around! A market leading pension scheme - our employer contribution rate is around 29% A choice of working patterns

  • for every role full-time, part-time, job-share.
  • Maternity, adoption or shared parental leave of 26 weeks full pay (subject to qualifying criteria) Opportunities to learn new technology & skills on the job, utilising blocked out Protected Learning Time in your weekly schedule and taking advantage of the support of our Communities of Practice Employee Assistance Programmes Diversity Network Groups Mental Health Allies Civil Service Sports and Social club Generous holiday allowance - 25 days annual leave, rising to 30 days after 5 years service in addition to 9 public holidays

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