Tenancy Coordinator

Reporting to the Head of Tenancy Management, LRG are seeking a Tenancy Coordinator to join a dedicated and dynamic new team based in Crowthorne House, Wokingham. You will play a pivotal role in ensuring our customers receive the highest level of service and support. You will act as a point of contact for our non-managed landlords, assisting them with inquiries, booking check out and compliance appointments, assisting with the end of tenancy deposit administration, and ensuring a smooth process throughout the tenancy from beginning to end.

• You'll be expected to provide excellent levels of both telephone and written communication.
• To ensure Non managed check out process is followed and communication is sent out within company process via the Depositary site
• Working to ensure that all mandatory compliance / legislation is in place where landlords have requested we organise this, if this has not occurred to ensure that company process has been followed
• Booking check out appointments, and communicating the end of tenancy process with non-managed Landlords and Tenants
• Placing calls to all non-managed landlords and tenants 2 weeks prior to vacation to ensure they understand the check out process and time frame
• Dealing with non-managed deposits that are part of the No Deposit Scheme
• To work with the team leaders, head of centers and branch network to understand the reason for any lost units
• To maintain high levels of communication to internal and external customers
• To act as a consistent contact point for our non managed clients