Tenant Involvement Officer

Are you looking for a new challenge - one that's as rewarding as it is impactful? Mid Devon Housing has an exciting opportunity for a Tenant Involvement Officer to help amplify tenant voices, strengthen community connections and drive service improvements. If you are passionate about customer engagement and want to help shape meaningful change within our communities, this role could be a great fit for you.

o Excellent communication and presentation skills to engage a variety of audiences. o Experience of working in a customer focused environment o Good interpersonal skills with an ability to be diplomatic & discreet o An ability to form and to develop effective working relationships with a wide range of people and other agencies o An ability to use more sophisticated ICT applications and databases is desirable but not essential; otherwise, you must have an ability to use basic software programmes for record-keeping, communications and reports.

• Competitive rate of pay
• Generous annual leave entitlements
• A flexible benefits scheme including access to a discount shopping (online and high street) and events
• Discounted leisure memberships
• Employee Assistance Programme
• Full training provided with excellent training and development opportunities
What you'll be doing As a Tenant Involvement Officer, you'll play a vital role in creating a culture of collaboration and inclusivity. Your key responsibilities will include:
• Championing tenant engagement to ensure their voices inform key decisions
• Building relationships with stakeholders to enhance tenant-focused initiatives
• Enable tenants to have a wide range of opportunities to influence major decisions
• Produce engaging content for newsletters, publications and digital platforms
• Develop innovative ways to connect with under-represented and hard to reach groups.