Tenant Liaison Officer

Are you passionate about delivering outstanding customer service and making a difference in your community? Wythenshawe Community Housing Group is looking for a Tenant Liaison Officer to act as a vital link between tenants, contractors, and our in-house team. In this role, you'll support residents through improvement works, damp and mould repairs, and essential safety checks. You'll ensure tenants are well-informed, address their concerns, and work closely with contractors to maintain high standards of service and communication.

• Experience working with social housing tenants during improvement works
• Strong communication and problem-solving skills
• The ability to handle complaints with professionalism and care
• A full driving licence and access to a vehicle
If you're a people-focused professional who thrives in a dynamic environment, we'd love to hear from you!

Wythenshawe Community Housing Group (WCHG) manages almost 14,000 properties, providing homes for more than 29,000 people in Wythenshawe, South Manchester. We are committed to investing in the health, wellbeing and development of colleagues, who we will reward fairly and empower and trust to deliver their best work for the benefit of WCHG, our customers and stakeholders. WCHG is an inclusive employer of choice where differences are recognised as strengths in delivering our purpose. A disability confident employer WCHG will work to make reasonable adjustments where possible throughout its employment processes. Our purpose is to provide good quality homes and services to our customers and leaseholders and to play a leading role in creating safer, healthier communities. WCHG boasts an impressive development portfolio which aims to deliver on average 1,100 new homes over the next five years with £195m estimated investment, leaving a lasting legacy in our communities.

As an Investors in People Health & Wellbeing recognised employer we offer a wide range of benefits such as;
• 25 days Annual Leave, rising to 30 with length of service and subject to approval the option to buy and sell additional annual leave
• Enhanced leave options for Maternity, Paternity, Adoption & Shared Parental Leave
• Enhanced Pension scheme contributions
• Our Health Care Plan gives you money back for dental, optical, therapy costs and more
• Subsidised Healthy Living benefits i.e. gym membership or yoga classes
• Subsidised Leisure Learning benefits i.e. finance towards driving lessons or learning a new language
• Car Lease Scheme, Cycle to Work scheme
• Volunteering days in the local community
• We offer a Salary Sacrifice Pension option
• Subject to eligibility criteria