The main purpose of this role is to provide energy advice to householders by telephone and email and to provide information to help householders/clients to access appropriate support. This role also requires you to maintain accurate and detailed records of all interactions with clients., An applicant appointed to the role will be expected to:

• To work on the advice line and/or other telephone advice projects making and receiving calls from people who may need help with energy related issues.
• To record client details and use own knowledge to assess help and support needed.
• To refer clients onto other support organisations in their area as appropriate.
• To identify energy improvements that can be made to clients' properties and refer to installers who can fit them.
• To help vulnerable clients make applications for grants and switch energy tariffs where appropriate.
• To listen attentively to callers (some of whom may be in distress) and respond to their needs in an empathetic way.
• To be familiar with and adhere to advice line protocol, processes and procedures.
To see a more detailed list of responsibilities please see the supporting documents which are available to download from our website.


• Minimum Maths/English GCSE or equivalent.
• Experience of giving advice, customer service or helping others in some capacity.
• Ability to respond to clients in a respectful and engaging manner.
• Ability to communicate effectively with people verbally and in writing.
• Ability to work in a team and able to identify areas where their skills complement others.
• Ability to maintain admin systems independently and accurately.
• Skilled in use of MS office applications including Word, Excel and Outlook.
  
  CSE is an independent national charity that was initiated in 1979.
Our vision is a world where sustainability is second nature, carbon emissions have been cut to safe levels and fuel poverty has been replaced by energy justice. Our mission is to share our knowledge and practical experience to empower people to change the way they think and act about energy. We do this by giving advice, managing innovative energy projects, training and supporting others to act, and undertaking research and policy analysis. CSE is an independent national charity that was initiated in 1979. Our vision is a world where sustainability is second nature, carbon emissions have been cut to safe levels and fuel poverty has been replaced by energy justice. Our mission is to share our knowledge and practical experience to empower people to change the way they think and act about energy. We do this by giving advice, managing innovative energy projects, training and supporting others to act, and undertaking research and policy analysis.

Pay and conditions
• The role is full-time (37.5 hours per week). However, we will consider applications from a minimum of 22.5hrs per week.
• The salary for the role will be £25,750 rising to £26,739 after 6 months
• You will be entitled to 25 days paid holiday (plus statutory holidays).
CSE offer a range of benefits including, subsidised bike purchase and Tech Scheme, Life Assurance, Health Cash plan, retail discounts and discounted breakdown cover and many more. We will pay fees and expenses on relevant training courses.