Trainee Service Advisor
Partridge of Hampshire, Chandler's Ford, Eastleigh
Trainee Service Advisor
Salary Not Specified
Partridge of Hampshire, Chandler's Ford, Eastleigh
- Full time
- Permanent
- Onsite working
Posted today, 23 Nov | Get your application in now to be one of the first to apply.
Closing date: Closing date not specified
job Ref: 70f26552680a4ee4b42d337bad828a38
Full Job Description
- Estimating time and costs associated with vehicle services and repairs.
- Handling and responding to customer complaints.
- Being involved with interpreting initial customer concerns and liaising with the vehicle technicians.
- Liaising with customers and keeling them updated of any additional work that may be required.
- Tracking customer vehicles through the workshop during service and repair
- Advising customer on how to solve problems with their vehicles.
We're on the hunt for a high-energy, people-focused professional to join our dynamic team in Chandlers Ford. If you thrive on delivering unforgettable customer experiences and are excited to work with a team as enthusiastic about BMW and MINI as you are, this is your opportunity to shine!, there are very few service apprenticeships in the motor industry and the BMW Programme is regarded as being the leader in delivering the ultimate customer experience. Your role will be focused on dealing with customer who have a varied range of needs and demands. As a result, you will need to have interpersonal skills and be able to build a rapport as well as a desire to provide the highest level of customer service. This combined with organisational and communication skills will enable you to deliver outstanding customer service, representing the high standards and reputation of the BMW/MINI brand., To succeed in this role, you will be highly passionate about our brand, our standards and our vision. - You must have confident and professional communication skills.
- Enjoy working in a fast-paced environment, whilst recognising individual responsibility also have strong team working skills to contribute to the performance and success of the department.
- You will have a passion for customer service, a process orientated approach and be well-presented.
- Maintaining thorough product knowledge and updating your knowledge through manufacturer led training.
- An interest in the automotive industry
- A full UK Driving Licence
- We will also expect you to be a team player who is willing to go the extra mile to keep our customers happy. Your experience:
- Applicants are required to have, or predicted to obtain, GCSE or functions skills level 2 in the following subjects:
- English, maths and one other subject. Training: All Trainee's will attend the BMW Group Academy UK for their off the job training. This training will have a strong focus on the retail environment and high customer service expectations, as well as specific service advisor training. On successful completion of the training, you will be an accredited service advisor.
- 22 days' annual holiday plus bank holidays
- Excellent training and career development opportunities
- Employee discount scheme
- Corporate gym rate
- Pension scheme
- Staff parking
- Annual staff party and opportunities to get involved with charitable, social, and sporting events throughout the year.
Are you ready to take your career to the next level with the largest BMW and MINI retailer in the UK? Where our people are just as important as our customers? Join Partridge of Hampshire, where passion meets precision and our team's dedication fuels every drive forward!