TRICARE Beneficiary Services Representative - Croughton, UK

TRICARE Beneficiary Services Representative - Croughton, UK

Salary not available. View on company website.

Leidos, Inc., Northampton

  • Full time
  • Permanent
  • Onsite working

Posted 2 weeks ago, 29 Jan | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 2bda32ce23dc4a829b07fe3eef385f39

Full Job Description

  • Primary Care Manager (PCM) Changes: Follow Military Treatment Facility (MTF) guidelines to make individual and batch PCM updates.
  • Education & Customer Service: Offer guidance on TRICARE resources, benefits, enrollment, and claims, assisting beneficiaries both in person and over the phone.
  • Claims Assistance: Provide basic claims status updates and support.
  • Conduct Briefings: Lead informational sessions for various events such as in/out processing, maternity, and pre-separation/retirement.
  • Data Management: Collect and record daily activities and Other Health Insurance (OHI) info into applicable systems.
  • Assess & Escalate Issues: Evaluate the level of assistance needed and refer or escalate complex issues as needed for proper resolution.
  • Compliance & Confidentiality: Comply with all HIPAA regulations, maintain confidentiality and proper handling of Protected Health Information (PHI), and complete Leidos and other training courses on time.
  • Collaborate & Support: Assist with remote support, train new team members, and other duties as assigned.

    High School diploma or GED, or equivalent years of experience
  • U.S. Citizenship
  • SOFA/Command-Sponsored status as a dependent of an Active-Duty Service Member, DoD employee, or U.S. Contractor supporting the DoD
  • Eligible to obtain and maintain ADP IT III clearance (Non-Sensitive Position, Tier 1)
  • 3+ years of customer service experience
  • Essential Skills:
  • Fluent in English with strong written and oral communication
  • Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
  • Effective at delivering presentations
  • Ability to tactfully communicate with others, both in person and on the phone
  • Self-starter, able to work independently and with minimal supervision
  • Strong organizational, time management, and multitasking abilities
  • High attention to detail
  • Preferred Qualifications:
  • Familiarity with TRICARE Overseas Program, Defense Enrollment Eligibility Reporting System (DEERS), DOES, and MHS Genesis
  • Work background in the following areas:
  • U.S. military healthcare delivery system or civilian managed care
  • Medical or clinical environment
  • MHS Genesis or civilian healthcare systems, medical claims

    Make a Difference - Join Our Leidos TRICARE Team at Croughton, UK!

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TRICARE Beneficiary Services Representative - Croughton, UK

Salary not available. View on company website.

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  • Permanent

Apply on company site

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