An exciting opportunity has arisen for a Service Support Manager position within The Unscheduled Care Department. Reporting to the Service Delivery Manager, the Service Support Manager will provide comprehensive administrative support within The Unscheduled Care Department. This role will require the ability to work independently and as part of a team, with excellent communication and organisational skills to prioritise work, meet deadlines and work under pressure. The role will be based on the Withybush General Hospital site., This role will specifically focus on:

• Supporting a range of operational and managerial activities, specifically including the delivery projects set out by the Service Delivery Manager.
• Supporting the Job Planning process
• The efficient coordination of Complaints management
• The efficient coordination of Datix management
• General administrative support of day to day service operations.
• The successful candidate will require a sound understanding of using Welsh Clinical Portal and Welsh PAS.
  
  Hywel Dda University Health Board is the planner and provider of NHS healthcare services for people in Carmarthenshire, Ceredigion, Pembrokeshire and its bordering counties. Our 12,000 members of staff provide primary, community, in-hospital, mental health and learning disabilities services to almost 400,000 people across a quarter of the landmass of Wales. We do this in partnership with our three local authorities and public, private and third sector colleagues, including our volunteers, through:Four main hospitals: Bronglais General in Aberystwyth, Glangwili General in Carmarthen, Prince Philip in Llanelli and Withybush General in Haverfordwest.Five community hospitals: Amman Valley Hospital and Llandovery Hospital in Carmarthenshire, Tregaron Hospital in Ceredigion and Tenby and South Pembrokeshire Hospital Health and Social Care Resource Centre in Pembrokeshire.Two integrated care centres (Aberaeron and Cardigan, Ceredigion).Community facilities, including:48 General Practices (GP
  
  surgeries), 49 Dental Practices, 98 Community Pharmacies (chemists), 44 General Ophthalmic Practices (including eye health and low vision services), 38 sites providing mental health and learning disability services, care within your own homes.Highly specialised and tertiary services commissioned by the Welsh Health Specialised Services Committee, a joint committee representing seven health boards across Wales.