User Researcher

This is an exciting opportunity to join the Digital Primary Care (DPC) portfolio working as part of a multi-disciplinary product team. We're responsible for services and products that use digital technology to improve health outcomes for patients and reduce burden on staff. This includes work to support the Delivery plan for recovering access to primary care,Pharmacy First, transformation of technology supplier markets, and development of services for healthcare professionals. The work we do has a direct impact onpatients lives, helping them access the essential services they need as quickly as possible. Our User Researchers have an inclusive, user-centred approach and enjoy adapting and learning at pace. You will be joining a supportive user research community with opportunity to collaborate and problem-solve with colleagues within the NHS and partners across the health and care system. You will see real outcomes, and the work you do will have an impact on a national scale, helping our NHS achieve amazing things for patients and health and care staff. We're looking for someone who's able to work to understand complex services and programmes of work, as well as contribute to developing user-centred practices in your team., As aUser Researcheryou will be responsible for:

• Working on a complex programme that has a direct impact on NHS staff and the public
• Working as part of a multi-disciplinary team to conduct user research to understand the needs of healthcare professionals and patients
• Leading user research to enable user centred design of inclusive services
• Providing user insights that will inform the design decisions made throughout the Agile process from pre-Discovery to go live, aligning these back to strategic objectives
• Acting as a champion for users, advocate for their needs to ensure that the work of NHS England is generated by and grounded in user needs, NHS England hold a Sponsor Licence; this means that we may be able to sponsor you providing the Home Office requirements are met. To be eligible for sponsorship through the Skilled Worker route you'll usually need to be paid the 'standard' salary rate of at least £38,700 per year, or the 'going rate' for your job, whichever is higher. You can find more information on the Government website.
  
  The NHS England board have set out the top-level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all, which will inform the detailed design work and we will achieve this purpose by:
• Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities.
• Making the NHS a great place to work, where our people can make a difference and achieve their potential.
• Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care
• Optimising the use of digital technology, research, and innovation
• Delivering value for money.