Veterinary Receptionist

This Receptionist position provides the below opportunities to be more hands on and involved with the patients; There is a requirement to support/assist the Vet with animal handling; e.g. for blood samples, vaccines and euthanasia appointments etc.

• Aiding/assisting clients with weighing their animals
• Assisting the Vet in some consults with animal handling
• With Totton being a small branch practice, with one consulting room, it can often mean that the team get to know clients (and patients) better
Further day-to-day duties of the role will include:
• Answering phones and booking appointments
• Responding to queries via phone, in person and email
• Registering new clients
• Completing insurance forms
• Dispensing medications
• Taking payments
• And most importantly; providing a warm and welcoming experience to our clients arriving at the practice, c91d51d0 CVS Vets will use your skills and experience information to match against CVS Vets jobs and will contact you to discuss your experience, interests and potential matches to CVS Vets vacancies. Do you consent for CVS Vets to process your information for this purpose?
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• Previous Receptionist experience is essential, veterinary experience is a plus!
• Resilient with the ability to cope with potentially distressing and emotional situations
• An excellent communicator with strong empathy
• Excellent customer service skills and experience in dealing with members of the public
• A positive attitude and excellent teamwork skills
• Proficiency in Microsoft Office and other database management and operating systems
  
  CVS Group plc is one of the largest integrated veterinary services providers in the UK encompassing four main business areas; our veterinary practices, diagnostic laboratories, pet crematoria and e-commerce division.
Our success is derived from the passion our people have for animals and for making pets a priority, it's what is at the heart of our work, every day. Take a look at our short film to recognise the remarkable work that our Vets, Nurses, Care Assistants and Receptionists do on the front line every day in the UK

We know that benefits are key and that your personal benefits priorities will differ from others, so please see some of what we offer below:
• Salary in line with the National Living Wage (as of 1 April 2025)
• Generous annual leave entitlement of 5 weeks per year plus Bank Holidays (pro rata)
• Supportive and collaborative team environment
• Staff discount scheme on Veterinary bills and products
• Employee Assistance Programme and access to over 400 Mental Health First-Aiders
• and lots more!
Or, if easier, you can find a full list by clicking here: Unfortunately, we are unable to accept and progress applications from candidates without the Right to Work in the UK as we cannot provide visa sponsorship, due to our clinical support roles not meeting the criteria set out by the Home Office to be eligible. CVS is committed to being a fully inclusive place to work where all our colleagues are encouraged and supported to be themselves, where difference is celebrated and where everyone feels able to deliver their best. We are also determined to build a workforce that is more representative of our diverse communities and the people we provide our services to.