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VIP Customer Support Agent

Viva Wallet, Milton Keynes

VIP Customer Support Agent

Salary not available. View on company website.

Viva Wallet, Milton Keynes

  • Full time
  • Permanent
  • Onsite working

Posted 2 weeks ago, 14 Mar | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 7b2d6e090612429dab92206f11ef980d

Full Job Description

  • Be a Viva brand ambassador acting as the first point of contact for any issues from our high-value customers. Issues will be of an account or technical nature.
  • Offer the most suitable solution to customers' issues and become their trusted partners.
  • Help customers integrate with our various supported plug-ins and payment tools to troubleshoot any customer issues they may face.
  • Diagnose and resolve problems using documented processes and procedures.
  • Perform out-of-hours support duties to ensure response rates exceed customer expectations and meet and exceed our SLAs and KPI's.
  • Be able to tailor communication styles and not be afraid of mixing chat, email and phone calls to tailor the needs of the customer or the issue presented.

    Are you a tech-savvy professional with experience in troubleshooting? Are you comfortable with the terms e-banking app, bank account/sales reports, and e-commerce checkout? Do you consider problem-solving and effective communication as your strongest skills? If we have just described a typical day or your dream day, then you might be the expert we are looking to join Europe's fastest-growing Fintech Company., Customer-focused and passionate about helping people with the ability to build strong business relationships.
  • IT Literate with the ability to support as a second-level Account Support/IT Support/ preferably in the banking/IT/Telecommunications industry.
  • Customer-focused and passionate about service with the ability to build strong business relationships.
  • Proficient communicator in English, written and verbal.
  • Is a team player and can work together with different stakeholders within viva.com to exceed customers' expectations and requirements.
  • Be able to work on a rota basis to offer out-of-hours support 365 days x 24hrs a year.
  • Be fully base in our Milton Keynes office., If you're interested in working within a highly motivated team in a dynamic and fast-paced environment within an international fintech company while acquiring excellent knowledge of the payment and banking industry, hit apply today!

    viva.com is a leading European cloud-based neobank, delivering the future of payments, now. With a presence in 24 markets, it is the payment institution with the largest footprint in Europe. viva.com's mission is to change the way businesses pay and get paid, offering truly unifying, yet localized, end-to-end advanced digital payments solutions and embedded banking services tailored to their needs. An advocate for a sustainable cashless economy, the Organisation delivers digital payment services across three different time zones, in 17 languages and 9 currencies, featuring over 30 payment methods. Harnessing the power of revolutionary technologies, such as the viva.com | Terminal app and Smart Checkout payment gateway, viva.com provides an omnichannel solution, that offers seamless, conversion-boosting and secure ways to process online and in-person transactions, streamlining business operations and enhancing the customer experience.

    A highly competitive annual salary (based upon experience)
  • Out of Hours subsidy.
  • Annual bonus based on targets' achievement up to 4 monthly salaries per annum
  • 25 days of holidays
  • Pension Scheme
  • Private medical insurance
  • Free Gym - (Milton Keynes Office Only)
  • New Mothers Maternity Scheme - 20 weeks of full pay maternity leave.
  • Working closely with a highly motivated team in a dynamic and fast- paced multinational environment.
  • A great opportunity for career development and growth within the company

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Direct job link

https://www.jobs24.co.uk/job/vip-customer-support-agent-124765086
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