Visitor Assistant

Would you like to work for the charity that cares for hundreds of historic sites in every corner of England? We are looking for a Visitor Assistant to join us at Stonehenge working 3-5 days per week.
No history background? No problem. What is important to us is a passion for people and excellent customer service. You will enjoy working with others as part of a team and understand what makes excellent customer service to deliver an engaging visitor experience to a diverse audience.
Heritage is for everybody, and we are here for heritage.
Heritage lives in places and people, memories and stories, artefacts and traditions. It can connect us all to the past, and to each other. It can make us happier, strengthen every community, and help shape society for the better. Everybody should be able to enjoy the benefits it brings. That's why, as a charity, we care for over a million objects and hundreds of historic sites in every part of England, from international icons to local treasures. And it's why we open them up, share their stories and find new ways for everybody to enjoy, learn, play and create.
As a member of the site team at Stonehenge you will be joining a creative and dynamic team of employees and volunteers who have a passion for history, a genuine enthusiasm for engaging with visitors, and take pride in ensuring that everyone who visits our site has an outstanding visit. Providing an excellent visitor experience is at the heart of what we do - from explaining the site's history in the Exhibition, ensuring the safe transit of visitors on our bus platforms, to telling the story of Stonehenge, we want visitors to leave site inspired by Stonehenge and English Heritage. If you have a passion for history, a love of being outdoors, and desire to join a varied work environment where no two days are the same, then this is the role for you.
Working at Stonehenge is a great opportunity to develop your skills and contribute to the creative, inclusive, and passionate team that we are so proud of. Through your engagement with our visitors you will play a key part in inspiring the next generation of history lovers, all whilst helping us to share the benefits of English Heritage membership with the many people we welcome onto site each year. If this sounds like the role for you, we'd love to hear from you. If you have any questions about the role then please contact Elizabeth Purves, Operations Supervisor - Site, at Elizabeth.purves@english-heritage.org.uk
Benefits include:
- Comprehensive training
- The opportunity for career progression within the heritage sector in retail, food and beverage or general management
- Apprenticeship opportunities
- Opportunities to go to some of our great live music and history events
- Free access to all English Heritage sites for you, and up to 6 friends and / or family members
- 25% discount in our shops and cafes
- Enhanced maternity/paternity/shared parental leave
- 25 days' holiday plus Bank Holidays pro rata rising to 28 days after 3 years
- Options to buy additional leave
- Matched pension contributions up to a maximum of 10%
Find out more about us and what we do: https://www.english-heritage.org.uk/about/ You can also meet some of our people and hear about why they enjoy working with us: https://www.english-heritage.org.uk/about/our-people/careers-with-us/
Everybody's welcome at English Heritage
Forget the stereotypes. It takes thousands of people from every background to care for England's heritage and open it up for everybody to enjoy. We're looking for every type of person with every kind of skill and experience, and we're committed to making sure that English Heritage is an equitable, diverse and inclusive place to work. You can connect with others through our EDI networks as a member or ally. These include Ethnic Diversity, Faith & Belief, Social Equity, LGBTQ+, Neurodivergence, Age, Disability and Gender Health and Wellbeing.
We take wellbeing seriously. We are committed to ensuring everyone feels safe at work and can carry out their role. To support this, we have a network of Mental Health First aiders, regular information and awareness events, unlimited access to an Employee Assistance Programme and work with our people to implement reasonable adjustments.
Our interview and offer process will take place between 14th April - 25th April 2025
Closing date: 09/04/2025 23:59:59
You will need to refer to the following documents when completing your application.