Visitor Centre Assistant

Open all year round, as a Visitor Centre Assistant you play a pivotal role in the hub of our location. This role will be all about the visitor, delivering outstanding customer experience to all our guests on a daily basis.

We are looking for individuals with a real passion for delivering great service with a strong work ethic as delivering exceptional customer service is essential. This role involves reception duties for our visitors, providing guidance and answering queries as well as offering exemplary service throughout their visit., The role of the Garwnant Visitor Centre Assistant is there to provide the operational support to the facility.
You will ensure that all health and safety checks have been completed, potential hazards identified and resolved through our contractors.
Maintain the brand presentation of the location, complete regular litter picks of area and walk/cycling trails for our visitors from the local community.
Act as liaison and provide knowledge for visitors who aren't familiar with the visitor centre and local walks, building rapport with the local community who frequently visit the centre.
Making sure the facilities at the Visitor Centre are functioning correctly and are clean/well presented.

What Are We Looking For?

You put our guests at the heart of everything you do and have a helpful, positive personality. Passionate about all the little details that make a holiday great is what makes our guests return time and time again.

A positive, can-do attitude and a strong work ethic.
The ability to communicate effectively.
Great attention to detail.

Due to the location of this site, we do require applicants to have a reliable transport to and from work, preferably their own car and valid license, as reliability on public transport is not suitable.

We're a Certified B Corp. Our business has been recognised as a force for good. It's what we've always known: our holidays are good for people and the planet. We've never done business as usual. Our holidays are unique, and so are we. We're a team of 800 people. We're stewards of 244.5 hectares of forest. We manage the land for conservation and create spaces in nature for people to stay. Our tucked-away cabin locations are always thoughtfully placed. They're places to discover the wonders of nature and realise the part we all play in protecting it.

Holiday allowance - Take the time you need to recharge and enjoy a healthy work-life balance.
Performance-based bonuses - Earn a 5% bonus (paid quarterly) if customer service targets are met.
Social events and awards evenings - Celebrate success with your team.
Pension scheme - Secure your future with our company pension.
One full paid day to volunteer - Give back to a cause you care about.
Subsidised meals - Discounted food when working on location.
Wellbeing events & activities - Focus on your mental and physical wellness.
Save on cabin breaks - Enjoy up to 20% off pre-booked stays or last-minute breaks for just £75 per cabin. Friends and family also receive 15% off.
Hundreds of discounts - Save on top brands across the UK.

Pay Rates for Aged 16 and 17:

16 years: £7.55 per hour
17 years: £10.00 per hour

Forest Holidays is a Certified B Corporation, committed to sustainability and responsible tourism. By joining us, you'll be part of a team that values people and the planet.