Volunteer Development Officer / Swyddog Datblygu Gwrifoddolwyr

Working closely with our Volunteer Development Manager you'll join an experienced and friendly HR team to champion and represent volunteering as you support the delivery of a key strategic aim of our work.

With real experience along the lines of a general HR or volunteer centered role already you'll be used to IT and working with electronic databases, running volunteer management processes, aligning organisational policies and getting creative with recruitment campaigns.

We aim to be people's first port of call to volunteer so you're someone passionate about this, promoting the value of volunteering, its impact to our work and how volunteers are welcomed, supported, developed and recognised at all times.

Creating inclusive volunteer programmes where people feel engaged and fulfilled in the volunteering they do or when they supervise volunteers is important to all we do here. So, you'll work with all our communities, volunteers and business areas to do this when it comes to implementing new ideas, supporting existing volunteer campaigns, ways we engage with our volunteers and develop current opportunities.

Typical work areas will involve training, coaching and customer service, collaboration and relationship building internally and externally, running and delivering creative recruitment campaigns, delivering talks, volunteer process compliance, monitoring and data work. You'll get directly involved in our recognition work and settling differences too.

Let US tell you more…

Being excellent in this specialist role means your skills as you perform will be strong in solving problems and thinking on your feet and you'll be comfortable taking the lead as well as working collaboratively in groups, with colleagues or external partners and of course our volunteers. Of course, it means your communication skills areas are honed, adaptable and you can adjust the ways you go about things easily working with common sense and you've a passion for all things volunteering.

This isn't a bog standard admin job where you're always sat behind a computer as we're working more closely with our communities and building our name in the voluntary sector. This means you'll be happy to travel out in places like our shops, meet with educational partners, students and external volunteer contacts to develop and represent our volunteer work, increase our volunteer development and recognition opportunities and grow the numbers of volunteers we recruit.

There will also be reporting and monitoring work and other admin to do as well so you'll be good on a computer, well organised and keen to follow ideas through and be detailed and accurate in managing your work flexibly.

In this Volunteer Officer job you can expect to be doing things like:

Working with external partners and in local communities delivering talks and presentations about volunteering
Working collaboratively with colleagues across the business to foster and support our one team working ethos to support delivering our volunteer strategy
Supporting our volunteer thanking and recognition events such as our Annual Volunteer Awards
Promoting volunteer recruitment and engagement opportunities across communities including attending in person events and talks
Planning and running creative and effective volunteer recruitment campaigns as well as recruiting for ad hoc volunteering roles or working with our employer volunteering groups
Supporting recruitment, induction and development of the department's own volunteers
Admin and computer work such as running and producing reports, writing and placing adverts and interpreting data to make practical business recommendations
We're open to discuss weekly working hours and how they can fit in with your lifestyle and the needs of the role too. We do need Monday cover in the role but flexibility also means we're super flexible so the 28 weekly hours can be built in and around our standard operating week as set out in our staff benefits. Although there is home and office working you need to be flexible to travel across our volunteer communities (across Wales and some parts of England).

If you're keen to apply we can't wait to hear from you. We'd like your CV and a Covering Letter to demonstrate how you have done this type of Volunteer Officer role already and match the job essentials. We're looking for skills to show us you've:

Worked in a volunteer centric role involving recruiting volunteers and supporting others to manage and develop volunteers
Demonstrated inclusivity and creativity when it comes to working with new and existing volunteers
Been involved in designing or delivering volunteer inductions and best practice volunteer support and development work
Worked with others in delivering volunteer policies and processes such as safeguarding
Handled volunteer related paperwork and used a volunteer database or CRM
Been involved in volunteer recognition work and promoting and / or representing volunteering to external and internal stakeholders
The Full Job Description and Person Specification

Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.