Waiting Staff

Hours - 20 per week (5 shifts over 7) OVERALL OBJECTIVES: To assist in the serving of food and beverages to customers at Westward Care in a professional and friendly manner to an agreed standard. To maintain the standards of presentation of the dining and bar facilities to an appropriate restaurant quality. To ensure the hygiene and cleanliness of the dining and bar facilities meet the required high standards. About the role MAIN DUTIES: Delivering the Vision To assist in serving food and beverages to customers in the dining facilities, room service, and at the bar in a professional and friendly manner. To contribute to a welcoming and relaxed atmosphere in the dining and bar facilities that encourages customers to enjoy their meals and socialise if they choose to do so. To lead by example to ensure that all customers and employees are treated with equality, dignity, and respect, and every individual feels they can challenge discrimination and harassment in employment practice and service provision. To contribute to an ethos of 'right first time and on time' for food and beverage provision and service. Quality Management To demonstrate a sense of pride for the job and the organisation. To maintain a professional appearance in accordance with uniform standards. To assist in the cleanliness and general appearance of the dining and bar facilities whilst undertaking own duties. To ensure that tables and trays are presented to the agreed high standards before each service. To ensure that at the end of the service, tables and trays are cleared promptly and efficiently and the dining facilities and bar are left to the required high standard. To ensure health and safety of self and customers through best practice in all aspects of work and in line with Westward Care Health and Safety guidelines. To complete all paperwork accurately to the required standard within agreed timescales. Being Part of the Team To work effectively with other team members to serve food and beverages to the customers and to ensure the smooth operation of the dining and bar facilities. To contribute to the development of others through the sharing of skills and information to enhance the experience of the customer. To participate in training and development to meet mandatory requirements and identified needs. Communication To adopt various methods of communication to meet customer needs and build positive relationships. To maintain confidentiality as appropriate. To participate in team meetings and individual meetings with Line Manager as required. Customer Service To look for ways to improve customer service and to communicate these ideas to the Catering Manager and/or General Manager. To create an outstanding first impression for customers and visitors to Westward Care. To contribute to an ethos that anticipates customer needs and puts the customer first. To assist in delighting the customer by exceeding their expectations in creative and fun ways, e.g. surprise treats, birthday meals, seeking out someone's favourite meal or beverage. To ensure customers and visitors feel welcome at all times and deal with any enquiries professionally and courteously. To demonstrate an understanding that internal customers are to be treated with the same respect and understanding as external customers. Profitability and Growth To be responsible for managing resources in own area effectively to minimise waste and deliver food and beverage to the required high standard. To contribute to the management of stock levels and date rotation effectively to ensure availability without excessive stock. To assist in managing portion size consistently and appropriately to the customer's individual requirements. To communicate opportunities to be more efficient and effective in own role and as a team. To have excellent knowledge of Westward Care services and facilities and to promote these at every opportunity. ADDITIONAL INFORMATION: The post holder will be expected to work when required to cover for sickness and holidays. You will be required to work unsocial hours, weekends, and Bank Holidays. The service operates 24 hours per day, seven days per week and flexibility is essential to meet the needs of the service. This job description is not necessarily an exhaustive list of duties but is intended to reflect the range of duties that the post holder will perform. The job description will be regularly reviewed and may be changed in accordance with the needs of the home and organisation - in consultation with the post holder. Level of DBS disclosure required: Enhanced About the company We are one of Leeds' most respected health and social care providers, with a proven track record in providing award-winning care and support to older people in Leeds locations including Headingley, Methley, Beeston and Roundhay. Our network of care homes and independent living apartments is small enough to provide quality and individual care, but large enough to provide care services that are right for you, even if your circumstances change. We passionately believe that happiness is just as important as health and that quality care should always go hand in hand with quality of life, and do all we can to make you and your loved ones feel at ease from day one. Required Criteria

• Customer Service
• Integrity, Quality, Respect
  
  Skills you'll need
• Food Service Skills
• Teamwork