Welcome Host and Communications Assistant
City of Wolverhampton College
Welcome Host and Communications Assistant
£22071
City of Wolverhampton College, Wolverhampton
- Full time
- Permanent
- Remote working
Posted today, 29 Sep | Get your application in now to be one of the first to apply.
Closing date: Closing date not specified
job Ref: e34a1902e40e487286398cafd281bd58
Full Job Description
- Deliver excellent and professional customer service on the main reception desk to a wide range of College visitors and customers. Ensure correct and appropriate signposting of customers and information.
- Professionally and in friendly manner, answer the calls that come into the main college system and deal with any general enquiries, or signpost to the correct source. Key Responsibilities 1. To show high standards of customer care, maintaining the Reception areas as welcoming environments 2. Provide a high quality of customer service responding to the needs of customers promptly, politely and efficiently which increases the College's reputation and increase take up of courses 3. Liaise with the Duty Principal, curriculum teams and other cross college areas in order to provide the correct information to staff, visitors and students 4. To have a clear understanding of all courses and other services offered by City of Wolverhampton College. Actively promote and participate in college open days and enrolment events, including during weekends and evenings wan needed. 5. Provide a welcome to all visitors following procedures in line with the visitors' policy adapting information for those with specific or additional needs 6. Deal with difficult or awkward customers in a calm, professional manner referring to other people as necessary 7. Manage the enquiry mail box efficiently providing information as needed and signposting to relevant areas as required 8. Be an active team member motivated and enthusiastic in order to build team morale particularly at busy times 9. Follow the process for receiving and sending out post and materials. Communicate to relevant staff when orders have arrived and arrange with estates for large deliveries to be moved immediately 10. In the event of an emergency respond in an appropriate manner following guidance as given in training. Follow instructions as given by the Duty Principal/Senior Manager 11. In a situation where there is a serious incident that requires management support take action in accordance with the crisis management plan 12. Ensure that the Reception and the Student Hub area is maintained in accordance with Health and Safety regulations and the risk assessments provided by line manager 13. Show sensitivity when dealing with complaints and concerns sign posting them to the college complaints system Other Duties and Responsibilities
- To carry out all duties in accordance with the College's Health and Safety policies and procedures.
- To carry out any other duties as directed by your Line Manager. Safeguarding The College is committed to safeguarding and protecting the welfare of learners and expects all who work with or on behalf of the College to share this commitment. All roles within the College therefore are subject to DBS regulations. The College considers that the jobholder for this role should have a DBS Enhanced CHILD. Equality and Diversity We are committed to the promotion of equality of opportunity in all of our activities and to encouraging access to our College from all groups irrespective of race, gender, age, disability or sexual orientation. We are working to create an environment in which cultural diversity and individual difference are positively valued in an atmosphere free from harassment and discrimination. We take our legal and moral obligations with respect to equal opportunities seriously and welcome dialogue with groups and individuals on ways in which our equal opportunities policies and practice can be enhanced.