Welcomer Volunteer

Our refurbished Main Outpatients Department is one of the busiest in the area. Our volunteers located in the Main Outpatients entrance are the first point of contact for patients and visitors when they arrive at the hospital. They are a friendly, welcoming face and have a good knowledge of the hospital and the services offered. They help patients and visitors to navigate the different sections of MOPD, and improve visitor experience to the hospital.
Navigating can involve simple sign-posting to ensure that patients and visitors can get to wherever they need to go. More often, Navigators are guides, accompanying people across the hospital site, providing clear information about the hospital and the services available to patients. They also help to resolve customer service issues and sign-post people to other services, such as Patient Advice and Liaison Service. They also ask people about their experience at Kingston Hospital and capture feedback through the Friends & Family Test.
This role requires volunteers who are physically fit, and able to be standing or walking for most of the shift. The volunteers should thrive in a busy environment, enjoy meeting and interacting with all types of people, so good communication skills are essential. The role involves volunteering in an often very busy environment and you need to be aware of the principles of confidentiality in a hospital environment.
Navigators are needed in Main Outpatients Department and the Main Entrance from Monday to Friday. Our priority times are from 09:30 - 12:30 and 13:00 - 16:00.
Essential Information:
If you are interested in more than 1 role, please submit your application on your initial preference (other roles can be discussed at assessment).
Please kindly note, you will be given a 20-minute assessment on the week commencing Monday 11th November 2024 at the Volunteering office.
The Mandatory training for this role will be on Tuesday 17th December 2024
Please only apply if you are able to attend the above dates.
Please can you ensure you provide details for 2 references (one of which you have known for over 3 years) It is essential you provide an email address for each reference when submitting your application. Please note - you can provide a family friend but not a relative.
Please ensure to bring the below I.D documents to your assessment otherwise we will not be able to proceed with your assessment on the day.
A minimum of THREE individual forms of valid, current, and original identification are required. Please bring one document from group one (below) AND two documents from group two (Below):
Group One:
+ UK Passport
+ EEA/Swiss Passport
+ Other passport with indefinite leave to remain
+ Other Passport
+ Biometric Residence permit
+ Driving Licence photo card (UK, IOM or CI)
+ Current EU Photo Driving Licence
+ EU national identity card - EU only
Group Two:
+ Driving Licence photo card (UK, IOM or CI)
+ Current EU Photo Driving Licence
+ Driving licence - old-style paper licence (must be UK)
+ Bank statement (UK/EEA) - less than 3 months old
+ Utility bill - less than 3 months old (UK)
+ Utility bill - 2nd Supplier - less than 3 months old
+ Council Tax Statement - issued in the last 12 months
+ Mortgage statement (UK or EEA) must be a recognised lender and issued in the last 12 months.
NB: If you are aged 16 - 19 years, in full time education and you are unable to provide two documents from group 2 above, either of the following ID options can be used:
+ Full UK birth certificate (A4 size original , not photocopy, containing mother and fathers details)

Kingston Hospital - First Acute Trust in London to be rated Outstanding by CQC for Overall Quality and Leadership
Kingston Hospital NHS Foundation Trust is a district general hospital situated in a beautiful and remarkable part of the country - close to London yet surrounded by royal parks, historic buildings and the River Thames. We are located on a single site in Kingston upon Thames, Surrey and run several outpatient clinics in neighbouring areas including Raynes Park Health Centre and Teddington Memorial Hospital.
We employ 3,300+ staff who proudly and efficiently support over 350,000 people locally through a full range of diagnostic and treatment services and we have a national reputation for innovative developments in healthcare, particularly in 'patient-focused' care, day surgery and maternity services. As a sustainable organisation, we are committed to fostering a greener, healthier future for everyone.
The South West London Collaborative Bank
Kingston Hospital is a part of the local South West London Collaborative and offer competitive bank rates to work across the three NHS trusts: St Georges, Kingston Hospital and Epsom & St Helier. Our Smart App booking system makes life easier for flexible working!
Health and Wellbeing & Staff Benefits
The Trust understands that benefits go beyond just financial rewards and offers a wide range of benefits that recognise staff contribution, provide opportunities for career development and offer initiatives to promote a healthy work-life balance
-Our Health Heroes Awards 2018 - Staff Retention and Wellbeing Employer of the Year.
-HPMA Vivup Award for Well Being 2019.
Trust Values
Kingston Hospital NHS Trust has five key values and we want to employ and work with people who share these values and demonstrate behaviours that support them. They are:
- Caring - Design and deliver care around each individual patient's needs and wants.
- Safe - Make the safety of patients and staff our prime concern as safety comes first
- Responsible - All staff take responsibility for the hospital, its services and reputation
- Value Each Other - Value each other's contribution
- Inspiring - We always strive to empower each other to develop and deliver improvements to benefit our patients