Welfare Officer (Revenues & Benefits)

£32858

Government of The United Kingdom, Hailsham, East Sussex

Posted 2 days ago, 18 Dec | Get your application in today.

Closing date: Closing date not specified

job Ref: ed50f820e03940e1a6396699663802a9

Facilitate customers to claim entitlement to account reductions such as benefits or discounts through via letter, email and telephone.
Assess customers' needs to address their debts, and to provide guidance on any potential enforcement action.
Assess reasons for non-payment, ability to pay, and negotiate the most appropriate terms for settlement of debts.
Assist customers to engage with multiple agencies and attend multi agency meetings where necessary.
Refer customers to appropriate support agencies/services to help tackle their financial concerns and to claim any benefits or discounts they may be entitled to.
Manage your own caseload and carry out work to support visits by communicating with customers using multiple methods.

A thorough knowledge and understanding of benefits legislation and guidance, as well as strong communication and problem-solving skills
A positive and proactive attitude, and a commitment to delivering excellent customer service and continuous improvement
Experience of dealing with customers and/or members of the public and handling personal or sensitive information

Excellent salary, pension, flexible working, fantastic employee benefits and comprehensive staff health & wellbeing scheme.
A friendly, supportive team and a range of opportunities for continuing professional development.
Hybrid working with the ability to work from home as well as from our newly refurbished offices in Hailsham.
Free parking.