Workshop Coordinator

We are an employee focused business committed to developing people to ensure that we have the best there is as part of our ever expanding team. Are you ready to work for one of the largest manufacturers of liquid waste vacuum tankers and jetting equipment in Europe? Then Join our Whale Family! We are looking for someone who is able to be the first point of contact for all workshop repair enquiries and then coordinate all required works with engineers, customers and suppliers Process and manage jobs from enquiry to invoice whilst maintaining required databases and portals accurately and efficiently. You would be working in Service Workshop as part of the aftersales division. Hours of work - 39.5 hours (Monday - Thursday 7:30 - 16:00, Friday 07:30 - 15:30) We are looking for someone who is a great communicator and who also has the below knowledge and transferable skills;

• Be the first point of contact for workshop enquiries, queries and disputes
• Ensure enquiries are dealt with professionally, effectively, and efficiently
• Populate and maintain effective planner to ensure works are completed on time
• Proactively manage all repairs to ensure they are returned to service in line with expectation
• Speak with engineers, customers and suppliers daily via phone
• Ensure all customer concerns are logged using appropriate process
• Ensure engineers work sheets are processed and sent to customer with invoice as required
• Ensure accurate notes are updated on all jobs, databases, and portals
• Take completed jobs from work in progress to invoiced
• Manage purchase order numbers to ensure suppliers and customer invoices are paid
  
  One off £500 per annum holiday bonus when you take 5 days off in one block
• Bonus scheme based on the performance of the company
• Private medical insurance (BUPA)
• Competitive Company Pension Scheme
• Secure employment with a longstanding supportive business with opportunity for advancement
• Annual pay reviews
• 25 days holiday (plus statutory days) per calendar year - 5 days more than the legal requirement
• £500 Referral Scheme
• Death in service for employees
• Employee assistance programme - offering free wellbeing (mental and physical) and financial advice and support which offers access for you your partner and children under 18 for a Digital GP
• Employee discount scheme including restaurants, holidays, retail vouchers and more