Your Life Line Team Administrator

The service works 24 hours a day 7 days a week and as one of the administrators you would work Monday- Friday 8am to 4pm supporting the nurse specialist's and team lead with administrative duties.
We are looking for an innovative, enthusiastic and dynamic administrator to join our team.
We are looking for an administrator with first class administrative skills, who is a strong team player, and who enjoy working in an ever changing and innovative environment. You should have a creative, imaginative and flexible approach to service delivery and quality improvement and have excellent interpersonal skills.
The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings., The post holder will be responsible for providing efficient and high-quality clerical support to YLL 24/7 Palliative care service. The post holder will play an integral part of their team in order to maintain smooth running and operation of their service, working closely with the Team Lead and clinical staff.
The post holder will have excellent interpersonal skills and have the ability to communicate effectively with service users, carers, health professionals and team members.
In addition, the post holder must possess good IT skills and be able to analyse and interpret data. They will be required to help maintain clinical database systems, and assist with clinical audits and information monitoring.
The post holder will work under own initiative with a flexible and adaptable approach to the job role in order to meet the changing service needs.
Part of the role will be assisting the Clinical Team Leader/Manager in his/her clerical and managerial duties. This will involve a high level of discretion and confidentiality as the post holder will come into contact with sensitive patient and staff data and information.
The postholder will be expected to work closely and in synergy with the team administrator for the Specialist Palliative care team and cross cover between service administrators can occur.
This is a clinical service support role, and the post holder is expected to work from their assigned base.

Working for our organisation
YLL 247 are a small team that comprises of a team lead, nurse specialists, Heath care assistants and admin who strive to provide the best possible care to Palliative/end of life patients in their own homes in the community.
Working for YLL 247, we pride ourselves on great team work and rising to the challenges of day to day working in such a diverse community. No 2 shifts are the same with YLL 247 which makes it challenging but rewarding at the same time., · Deal with telephone enquiries from health professionals, services users, service user families, carers and team members in an informed and sympathetic manner, taking into account mental/physical health needs, and cultural or language barriers. Taking and passing on messages promptly and taking action where necessary.
· To provide and receive complex and sensitive information using tact and diplomacy.
· To act in accordance with the Service in processing new referrals. This includes but is not limited to: allocating referrals, completing Excel spread sheets and making sure all administration processes for each referral are adhered to with speed and fluency.
· To create/accept referrals within the S1 platform and highlight for clinical triage. To assist with onward referrals to other teams.
· To monitor S1 wait lists and caseloads and assist with the allocation of patients and entering patient details into appropriate health care professionals' diaries.
· To regularly access and monitor the generic email systems, responding to all queries or redirecting as appropriate.
· Maintain service line databases for record keeping, ensuring accurate reporting.
· Complete regular archiving of patient notes in line with trust policies and procedures.
· To act as Subject Access Coordinator for the service, attend required training, and follow the Trust's policies and procedures.
· To provide administration support for service line clinicians
· To undertake word processing tasks such as letters and memos, reports, notices, and e-mails, including via dictation software.
· To undertake the photocopying and distribution of documents, processing of correspondence and general clerical duties as required.
· To maintain and monitor stock as required and use set processes for ordering of goods/supplies.
· To have the ability to use the E-procurement system and raise any queries/issues when necessary. To support procurement processes for service line, including ordering, liaison, receipting, and invoice processing.
· To have a comprehensive understanding of computer software such as MS Office and to be the lead on using SystmOne
· To collate and present activity data for service and management meetings and for monthly and ad hoc statistical returns via Tableau or other.
· To assist with the training of new staff members and bank staff as and when necessary.
· To co-ordinate, monitor and record the mandatory training for the department ensuring that staff are reminded when training is due (if applicable).
· To support service lead with Healthroster, including recording of annual leave, absence, or sickness, printing and distribution of rotas where necessary (if applicable).
· To organise, attend and contribute to the departmental and service meetings, which may include room/venue booking, distribute agendas, take and distribute minutes, and action any decisions made by the team as appropriate.
· To support in the planning and arrangements for team away days, training sessions etc.
· To undertake ad hoc or specific project work as requested.
· To produce training packs, certificates, forms and presentations as requested by the clinicians/team lead.
· To support the maintenance of any of the team's clinical equipment as needed, including liaison with BCAS for yearly checks.
· To support the logging of complaints/compliments and incidents on Datix.
· To be familiar with and to work within CNWL policies related to the function of administration and your responsibilities as an employee.
· To be able to meet deadlines and to manage time effectively
· To be able to work on own initiative and undertake work which does not require checking as a matter of routine
· Regularly review administration processes, procedures and office systems to ensure effectiveness and efficiency.
· Be forthcoming with ideas, changes or new initiatives for improvements to policy, guidance, departmental procedures, systems and ways of working for improvement in service quality and delivery.
· To support the operational team and provide Reception cover at designated base as requested by the Health Centre Administration Lead for lunch breaks and sickness.
· To undertake all mandatory and supplementary training in line with policies.
· To undertake Nominated Officer of Fire (NOF) training and ensure all procedures are followed as per the Trust Policy.
· To undertake First Aid training as required by Line Manager
· For relevant service lines, to have the physical ability and willingness to assist clinicians to carry out their duties off site as directed by the Line Manager, including client homes and other community bases.
CNWL (Central and North West London NHS Foundation Trust) has almost 8,000 staff providing integrated healthcare to a third of London's population, Milton Keynes and areas beyond. We involve service users, carers, the public, staff and partner organisations in the way that we are run.
Our catchment area spans diverse communities, with over 100 first languages spoken. It contains areas of great affluence as well as areas of much deprivation. We are committed to providing services that meet the needs of the people who use them, and we actively encourage involvement from local people who can help make a difference. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME and people with disabilities to promote good relations and understanding between our staff.
We are recognised locally, nationally and internationally for providing high quality, innovative healthcare. We aim to employ only the best people, and our experts are frequently called upon to contribute to national health strategy and policy, and many models of our care have been adapted for use in other countries.

We offer a generous relocation package (subject to eligibility assessment) and flexible working options, including bank assignments for most roles. See attached Staff Reward and Wellbeing Handbook detailing our benefits, discounts and wellbeing initiatives for staff.
Become part of our team. We care for you as much as you care for others.
CNWL NHS Foundation Trust are committed to safeguarding all children and vulnerable adults and expect all staff and volunteers to share this commitment. We follow safe recruitment practices to protect children and vulnerable adults.
Due to the high response levels we receive for some vacancies, we may expire any of them prior to the advertised closing date and advise you to submit your application as soon as possible.
Our Agenda for Change employment contracts are subject to a contractual 13 week probationary period.
If you are offered a job, information will be transferred into the national NHS Electronic Staff Records system.