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3 Brentford Fc jobs in England & Wales

Premium Administrator

Salary not available. View on company website.

Brentford Fc, Brentford, Greater London

  • Full time
  • Permanent

Apply on company site

Posted today, 27 Feb

Casual Multi-Sports Coach...

Salary not available. View on company website.

Brentford Fc, Brentford, Greater London

  • Full time
  • Permanent

Apply on company site

Posted 2 weeks ago, 9 Feb

Casual Dance Coach (West ...

Salary not available. View on company website.

Brentford Fc, Brentford, Greater London

  • Full time
  • Permanent

Apply on company site

Posted 2 weeks ago, 9 Feb

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Premium Administrator

Salary not available. View on company website.

Brentford Fc, Brentford, Greater London

  • Onsite working
  • Full time
  • Permanent

Posted today, 27 Feb

Job ref: 952c3e38393b470bafcf3f54b8aeda0d

Full Job Description

The Premium Administrator will be the first point of contact, via email, phone and sometimes in person, for all Premium related enquiries in to the Club. They will act as internal 'triage'; using their knowledge of the business and the people within it to properly manage individual and group enquiries. This role is an external-facing role and requires someone with a desire to help people, first and foremost. There will be enquiries relating to, but not limited to, ticketing; Premium Seat holder account managing, dining upgrades, refunds, seat-moves, local area information. This role will require engaging, supporting and collaborating with multiple business stakeholders including liaision with our operations team, catering partner and other key members of staff to ensure the successful planning and delivery of our premium areas on Brentford FC matchdays. This permanent position will report into the Premium Services Manager and will be responsible for the day to day contact with our Premium Seat Holders The successful candidate will have a proven strong track record in customer services, ideally in a similar role managing a premium scheme.,

  • Day to day customer service of Premium seat holders
  • Regular contact over the phone and email with Premium seat holders
  • Handling customer feedback ensuring full customer service satisfaction
  • Daily reporting of figures for Premium team and management
  • Management and promotion of restaurant bookings (where appropriate)
  • Match-day preparation (itineraries, table plans, menus)
  • Trouble-shooting any issues and dealing with client queries
  • Work collaboratively with other teams across the business and with external resources and organisations to ensure clarity of responsibilities, manageable workloads, and a happy teamworking environment.
  • Attend planning and debriefing sessions as per management requirement
  • General Club Accountabilities
  • To ensure compliance with all relevant Club policies, including health and safety policies and with specific reference to the data regulations.
  • To ensure compliance with all relevant legal, regulatory, ethical, and social requirements.
  • To ensure compliance with the Club's Safeguarding Policy and processes.
  • To ensure compliance with the Club's Code of Conduct policy.
  • To promote equity, diversity and inclusion at the Club, in line with our EDI strategy'
  • To build and maintain good working relationships both internally and externally, maintaining a professional image at all times when representing Brentford FC
  • To keep confidential any information gained regarding the Club and its personnel.
  • To maintain a flexible approach to work at all times.
  • Any other relevant tasks and duties as directed by your line manager
  • Key Internal Relationships
  • Commercial
  • Campaigns and Promotions
  • Venue Operations
  • Fan and Community Relations
  • Communications

    Strong interpersonal skills and demonstrated ability to work well with people from different teams within an organisation (and externally as required)
  • Excellent written and spoken communication skills are essential
  • Experience in a similar customer service role
  • Previous Salesforce (or similar CRM system) an advantage
  • Previous Ticketmaster (or similar ticketing system) an advantage
  • Competent with Microsoft Office packages, particularly Word and Outlook
  • Uses initiative with minimal supervision
  • Dedicated to the quality and accuracy of projects from inception to completion
  • Ability to manage a heavy workload with strict deadlines and willing to work additional hours where required to support key events
  • Excellent organisational skills
  • Flexible and willing to take on ad-hoc tasks
  • Person Specification - Desirable Characteristics
  • Experience of the football industry ideal but not essential
  • Knowledge of the hospitality industry
  • Relevant GDPR data related knowledge

    Brentford FC is a bit different to other Premier League football clubs. We put our fans first, we are a true community club and while we are financially sustainable, we are not afraid to take calculated risks. We take huge pride in our environment and culture within the Club which focuses on development, inclusion and not being afraid to think differently.
  • Being progressive, humble and respectful while sticking together as one team across the Club guides how we work and the decisions we make each day. We also firmly believe that a diverse workforce is a better workforce which will help us develop ideas, solve problems and ultimately grow Brentford FC. We play in a brand-new stadium, 15 minutes from Heathrow in vibrant west London. We will never forget where we have come from, but we are excited about the future that lies ahead. Come join us. Inclusion Statement Brentford FC is an organisation which values and is passionate about diversity and inclusivity. Whilst our recruitment decisions are always based on merit and suitability, we welcome and encourage applications from qualified candidates, including those from underrepresented groups - such as those from ethnically diverse backgrounds, women, those from the LGBTQ+ community and those with disabilities. Should you require any workplace accommodations (also known as 'reasonable adjustments'), you will have the opportunity to let us know at the appropriate points in the hiring process.

  • Private Medical Insurance
  • Competitive Holiday Entitlement
  • Pension (5% + 5%)
  • Medicash Cover
  • Life Assurance
  • Club Shop Discount
  • Cycle to Work Scheme
  • Access to Match Tickets
  • Facebook

Direct job link

www.jobs24.co.uk/job/premium-administrator-124690262
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