To provide a welcoming and friendly customer experience within the campus, delivering excellent customer and food service. To ensure the unit you work in is clean/hygienic, restocked, and customers are advised of the products available (e.g. meals, snacks, restaurant open times and allergens etc.) Front of house and back of house duties:

Greet customers as part of the front of house team, serving customers with food and drink choices and resolving queries relating to products (including allergens and dietary needs).
Deliver excellent customer service to ensure high levels of customer satisfaction.
Assist in a wide range of preparation, cooking and serving of food.
Serve meals, snacks and drinks including taking payments at tills using cards and cash, resolving and clarifying purchase choices and special offers.
Resolve initial customer queries (or refer to a supervisor/manager for more complex concerns).
Clean all equipment, crockery and cutlery as required.
Support, operate and provide service in areas including but not limited to: the Serveries, Hospitality orders, Functions/Events, Coffee Shops, Bars.
Ensure all food is handled in accordance with the standards specified in the Food Safety & Quality Management System and regulatory requirements.
Carry out and record any food safety and stock checks specified by the Unit Manager or Assistant Manager, or Supervisors.
Take delivery of stock including food/provision, checking and accounting for such items.
Receive deliveries and check supplier invoices in accordance with the company systems/procedures.
Ensure all waste is removed promptly and placed in the correct waste containers in accordance with site waste management plan.
Ensure all raw materials and packaging materials are stored in the correct areas of the site.
Carry out tasks in the most efficient manner, taking into account any production or allergen constraints, to meet customer orders.
Ensure all work is carried out in accordance with the relevant H&S legislation and Codes of Practice.
Ensure all production and quality records are completed accurately and on time.
Participate in ongoing professional development and training that may include off-site and occasionally overnight travel.
Carry out tasks as requested by your supervisor/manager., We work together as a team to lead by example, protecting the planet and supporting local communities.

Flexible with a can-do attitude, customer focused
Fun and enthusiastic Have excellent organization skills
Demonstrate great attention to detail
Be a team player, and enjoy succeeding as a team
Possess great customer service skills
Have a flexible approach to work Additional Information

28 Days holiday including bank holidays
Plus your birthday off
3 volunteering days
3 days grandparent leave
24 week's enhanced maternity leave
Secondary career leave
Wedding/commitment day leave
Free meals on shift
Bespoke training and development opportunities
Apprenticeships opportunities for all experience levels
Pension and life insurance
Discounts available on our HAPI app; high street shops, holidays & cinema
Wellbeing hub
Access to employee assistance programme
Cycle to work scheme