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Safran, Slough
- Onsite working
- Full time
- Permanent
Posted 1 week ago, 16 Apr
Job ref: 6ebad08572a54aaa92db90013da5053e
Full Job Description
- In charge of Level 2 onsite support for Workplace activities (Incidents & Requests) on time and on quality.
- Manage ticket and ticket backlog through Safran ITSM tool (OneService Now).
- Ensure security criteria's are met for the sites in the perimeter (patching, Windows version...)
- In charge of local technical actions (ex: in datacenter). Complementary Description
- Workstation Assets Management (Preparation, affectation, localisation, obsolescence, compliance, renewel,…) follow up and support.
- Run Level 2 support tasks, onsite and remotely for Slought site.
- Run daily operations with 100% availability of tools and networks.
- Meets monthly targets for Key Performance Indicators (KPI).
- Perform all required actions to keep Cybersecurity KPIs on track and on target.
- To work closely with unit's support functions to solve their day to day issues.
- To ensure an efficient IT process according to the Safran Electrical Components quality system.
- Follow Tickets backlog
- Perform network technical acts (equipment installations, connections…)
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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www.jobs24.co.uk/job/it-onsite-support-slough-124947295