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Admin& Clerical Support Worker
Salary not available. View on company website.
Walsall Healthcare NHS Trust, Walsall
- Onsite working
- Full time
- Permanent
Posted 2 days ago, 15 Apr
Job ref: eeedb478c9ff49688fc90b98128521d3
Full Job Description
Department as part of the Clinical support service (CSS) Care Group.
This involves direct contact and communication with patients and Trust staff daily.
The post holder will assist all services areas within the Phlebotomy Department outpatient service
covering all duties which include, booking in patients attending the service, taking patient queries,
answering telephone enquiring from patients and trust staff and sorting post.
Main duties of the job
To participate in general reception duties, always dealing with the public and patients in a tactful and courteous manner. This will involve dealing with patients and/or their carers/representatives where cultural and language differences and/or physical and/or special needs and/or angry/distressed patient make excellent communication skills essential.
Providing and receiving sensitive and personal information from patients and/or their representatives/carers where confidentiality must be maintained.
Ensure that the telephone is answered in a timely manner and all callers are always dealt with efficiently and courteously.
Book appointments for patients as required.To perform telephone duties that include making and receiving calls to patients and Trust staff and conveying complex, sensitive information to hospital clinicians, GP surgeries, other healthcare professionals and external agencies in line with departmental policies and the Data Protection Act
To cover the Phlebotomy reception area, meeting patients politely, efficiently and professionally, checking all relevant details and processing requests as required by ICE or other booking services.
Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300, providing inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010 and the continued upgrading of existing areas ensures the Trust now has a state-of-the-art Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit facilities.
A new Urgent Emergency Care Centre was opened in March 2023. The two-storey development has significantly improved emergency care facilities and capacity and has provided almost 5,000 square metres of additional clinical space.
