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Salary not available. View on company website.
Calderdale and Huddersfield NHS Foundation Trust, Huddersfield, Kirklees
- Onsite working
- Full time
- Temporary
Posted 2 weeks ago, 28 Feb
Job ref: 123aa837bf9c4e4c9f51898a00f6e1b7
Full Job Description
The Phone team who receive phone calls from patients with a variety of enquires in relation to their appointments. The booking team who are responsible for the priority management of patients awaiting outpatient appointments, booking, cancelling, and rescheduling appointments in line with service need, providing clear communication to patients.
The template team are responsible for the building of clinics throughout the trust ensuring that clinics match the needs of patients and clinicians and continue to meet the demands of each individual service.
The post holder will be required to work across the department where required and will also be responsible for a range of general admin duties.
Please note: This role involves working a shift pattern of Day (08:00-16:00) and Lates (11:00-19:00) and some Saturday working (09:00-12:00) all shift rosters are given with 6 weeks notice, Handling & receiving phone calls from patients and assisting them with a variety of enquiries including booking, rescheduling and cancelling appointments. Answering phone calls in a courteous and timely manner within a busy office environment.
Helping to achieve targets for the team whilst working in a friendly, vibrant busy office environment.
To proactively ensure all data held of the trust system is accurate and up to date. Assisting patients and booking transport for patients when necessary notifying the relevant department of any requirement the patient would have.
Calderdale and Huddersfield NHS Foundation Trust aims to design and implement services, policies and measures that meet the diverse needs of our service, population and workforce, ensuring that none are placed at a disadvantage over others. We therefore aim to ensure that in both employment and services no individual is discriminated against by reason of their gender, race, disability, age, sexual orientation, religion or religious/philosophical belief or marital status.
