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Head of Synthix Client and Business Operations
Salary not available. View on company website.
Deutsche Bank AG, Clerkenwell, Islington
- Remote working
- Full time
- Permanent
Posted 1 day ago, 12 Mar
Job ref: 06b5df1c0846478aa33023f7a9f29190
Full Job Description
products. As part of the team, you will have the chance to grow your skillset and shape the future of our products. You are not just a team member; you are a co-creator of Synthix s success. As Head of Client and Business operations, you will be at the helm of our business and client operations. This role is pivotal in managing the entire client lifecycle, from onboarding and engagement to retention, while driving operational excellence and strategic growth in a fast-paced, innovative environment. What we ll offer you A healthy, engaged and well-supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That s why we are committed to providing an environment with your development and wellbeing at its centre. You can expect: Hybrid Working - we understand that employee expectations and preferences are changing. We have implemented a Hybrid Working Model that enables eligible employees to work remotely for
a part of their working time and reach a working pattern that works for them. Competitive salary and non-contributory pension. 30 days holiday plus bank holidays, with the option to purchase additional days. Life Assurance and Private Healthcare for you and your family. A range of flexible benefits including Retail Discounts, a Bike4Work scheme and Gym benefits. The opportunity to support a wide ranging CSR programme + 2 days volunteering leave per year. Your key responsibilities Develop and implement operational strategies that align with business goals and enhance overall efficiency. Manage business operations, client operations, and the complete client lifecycle, ensuring processes are streamlined and performance metrics are met. Manage and mentor cross-functional teams, fostering a culture of collaboration and continuous improvement. Identify, design, and implement process improvements and best practices to elevate client satisfaction and operational performance. Utilise
analytics to monitor operational Key Performance Indicators (KPIs), inform strategic decisions, and optimise service delivery. Collaborate with senior leadership and external partners to drive initiatives that support company growth and operational excellence. Your skills and experience Educated to bachelor s degree or equivalent qualification/work experience in Business Administration, Finance, or related field. Extensive experience in operations management within a SaaS or financial services environment. Proven track record in managing complex operations and enhancing lifecycle processes. Exceptional leadership, communication, and interpersonal skills with ability to inspire and support/guide teams. Strong analytical skills and proficiency with business analytics and operational management tools. How we ll support you Coaching and support from experts in your team. A culture of continuous learning to aid progression. A range of flexible benefits that you can tailor
to suit your needs. We value diversity and as an equal opportunities employer, we make reasonable adjustments for those with a disability such as the provision of assistive equipment if required (for example, screen readers, assistive hearing devices, adapted keyboards). About us Deutsche Bank is the leading German bank with strong European roots and a global network. Click here to see what we do. Deutsche Bank in the UK is proud to have been named in The Times Top 50 Employers for Gender Equality 2024 for five consecutive years. Additionally, we have been awarded a Gold Award from Stonewall and named in their Top 100 Employers 2024 for our work supporting LGBTQ+ inclusion. We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We
welcome applications from all people and promote a positive, fair and inclusive work environment. #J-18808-Ljbffr
a part of their working time and reach a working pattern that works for them. Competitive salary and non-contributory pension. 30 days holiday plus bank holidays, with the option to purchase additional days. Life Assurance and Private Healthcare for you and your family. A range of flexible benefits including Retail Discounts, a Bike4Work scheme and Gym benefits. The opportunity to support a wide ranging CSR programme + 2 days volunteering leave per year. Your key responsibilities Develop and implement operational strategies that align with business goals and enhance overall efficiency. Manage business operations, client operations, and the complete client lifecycle, ensuring processes are streamlined and performance metrics are met. Manage and mentor cross-functional teams, fostering a culture of collaboration and continuous improvement. Identify, design, and implement process improvements and best practices to elevate client satisfaction and operational performance. Utilise
analytics to monitor operational Key Performance Indicators (KPIs), inform strategic decisions, and optimise service delivery. Collaborate with senior leadership and external partners to drive initiatives that support company growth and operational excellence. Your skills and experience Educated to bachelor s degree or equivalent qualification/work experience in Business Administration, Finance, or related field. Extensive experience in operations management within a SaaS or financial services environment. Proven track record in managing complex operations and enhancing lifecycle processes. Exceptional leadership, communication, and interpersonal skills with ability to inspire and support/guide teams. Strong analytical skills and proficiency with business analytics and operational management tools. How we ll support you Coaching and support from experts in your team. A culture of continuous learning to aid progression. A range of flexible benefits that you can tailor
to suit your needs. We value diversity and as an equal opportunities employer, we make reasonable adjustments for those with a disability such as the provision of assistive equipment if required (for example, screen readers, assistive hearing devices, adapted keyboards). About us Deutsche Bank is the leading German bank with strong European roots and a global network. Click here to see what we do. Deutsche Bank in the UK is proud to have been named in The Times Top 50 Employers for Gender Equality 2024 for five consecutive years. Additionally, we have been awarded a Gold Award from Stonewall and named in their Top 100 Employers 2024 for our work supporting LGBTQ+ inclusion. We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We
welcome applications from all people and promote a positive, fair and inclusive work environment. #J-18808-Ljbffr
Direct job link
www.jobs24.co.uk/job/head-of-synthix-client-business-operations-124756522