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Learn to Swim Business Manager
Salary Not Specified
We Are Swim, Chester
- Remote working
- Full time
- Permanent
Posted 3 days ago, 14 Apr
Job ref: da04eef1047c48a9a1e06d58e75d542a
Full Job Description
Reporting to a Senior Business Manager, you will be responsible for ensuring the efficiency of business operations as your allocated venue as well as setting goals for the future. You will be well-versed in business skills and processes; you will be a competent leader able to provide guidance that enhances performance in a manner which incorporates the company's vision and culture. The key accountability of this role will be to ensure the profitability of our company's activities to drive sustainable development and long-term success.
Our business managers are talented, experienced professionals who are responsible for leading and supervising a team to ensure productivity and efficiency of operations, providing direction to deliver operational excellence for customers and implementing commercial strategies that ensure site profitability contribution to the existing estate performance., + Implement goals and objectives that align to growth and profitability.
+ Deliver business plans and strategies to ensure performance against the balanced scorecard
+ Ensure that the company has the adequate and suitable resources to complete its activities (e.g., people, collateral, equipment.
+ Organize and coordinate excellent operational practice to ensure premium customer journey for Learn to Swim clients.
+ Regularly supervise the work of the team and provide feedback consistently to improve efficiency and quality.
+ Ensure all venue operations meet the relevant organisational and statutory policies including health and safety, safeguarding, data and equality laws.
+ Maintain relationships with internal and external stakeholders and partners.
+ Gather, analyse and interpret external and internal data and insight to inform performance and responsibilities.
+ Regularly assess and report overall site performance against objectives.
+ Play an active part in the storytelling of our people across the swim@ brand
+ Actively contribute to internal reviews and feedback to produce continual improvement strategies for future provision.
+ Inspire the swim@ teams through smart ways of working, high-quality and open and honest culture.
+ Keep up to date on industry updates, competitor analysis, best practice and trends
+ Continuously improve through feedback and actively seek opportunities to expand skill set, knowledge and experience.
+ Be self-reflective, with authenticity and an approachable, genuine desire to invest in people.
o Be able to communicate effectively, openly, and transparently.
o Be able to organise self and others with excellent planning and preparation skills.
o Proven ability to provide high quality and effective feedback to mentor, guide and influence others.
o Outstanding interpersonal skills to support effective working relationships at all levels internally and externally and with key team-mates and stakeholders.
o Has a positive can-do' attitude and demonstrates high energy at all times.
o Can follow organizational processes and procedures.
o Able to work remotely with initiative and as part of a national team.
o Has the mental wellbeing to look after self and others.
o Reliable and trustworthy.
o A passion for the industry and change.
o Ability to travel nationally and to stay away overnight when required.
o Ability to drive with a full UK driving license.
Knowledge
+ Qualifications in Business Management or relevant fields would be of benefit. (D)
+ Leadership and Mentoring qualifications. (D)
+ Commercially driven with experience of working with and articulating Key Performance Indicators (E)
+ Thorough understanding of diverse business processes and strategy development (E)
+ Knowledge of the principles and standards that underpin excellent operational delivery in Learn to swim provision. (D)
+ Knowledge of legal aspects of role and excellent practice in relation to Health and Safety, Safeguarding, First Aid, Equality and Diversity and Data Protection. (E)
+ Enhanced knowledge through recent and regular CPD opportunities and vocational experience. (E)
+ Sound financial acumen including knowledge of revenue/target setting and financial management packs (D)
+ Excellent knowledge of MS Office and CRM systems. (E)
+ Good understanding of research methods and data analysis techniques (E)
+ Strong literacy, numeracy and IT skills (E)
Experience
+ Proven experience as business manager or relevant role. (D)
+ Experience of line managing and/or mentoring others. (E)
+ Customer service focused, demonstrates a committed approach to quality of standards
+ Experience of managing programmes and projects (E)
+ Ability to manage budgets effectively
+ Experience of positively engaging and influencing people both in direct line management/structures but also across other teams and through collaboration and teamwork. (E)
+ Experience of quality standards and compliance/regulatory requirements for high quality operations (D)
+ Experience of working under pressure, meeting targets and deadlines. (E)
Our business managers are talented, experienced professionals who are responsible for leading and supervising a team to ensure productivity and efficiency of operations, providing direction to deliver operational excellence for customers and implementing commercial strategies that ensure site profitability contribution to the existing estate performance., + Implement goals and objectives that align to growth and profitability.
+ Deliver business plans and strategies to ensure performance against the balanced scorecard
+ Ensure that the company has the adequate and suitable resources to complete its activities (e.g., people, collateral, equipment.
+ Organize and coordinate excellent operational practice to ensure premium customer journey for Learn to Swim clients.
+ Regularly supervise the work of the team and provide feedback consistently to improve efficiency and quality.
+ Ensure all venue operations meet the relevant organisational and statutory policies including health and safety, safeguarding, data and equality laws.
+ Maintain relationships with internal and external stakeholders and partners.
+ Gather, analyse and interpret external and internal data and insight to inform performance and responsibilities.
+ Regularly assess and report overall site performance against objectives.
+ Play an active part in the storytelling of our people across the swim@ brand
+ Actively contribute to internal reviews and feedback to produce continual improvement strategies for future provision.
+ Inspire the swim@ teams through smart ways of working, high-quality and open and honest culture.
+ Keep up to date on industry updates, competitor analysis, best practice and trends
+ Continuously improve through feedback and actively seek opportunities to expand skill set, knowledge and experience.
+ Be self-reflective, with authenticity and an approachable, genuine desire to invest in people.
o Be able to communicate effectively, openly, and transparently.
o Be able to organise self and others with excellent planning and preparation skills.
o Proven ability to provide high quality and effective feedback to mentor, guide and influence others.
o Outstanding interpersonal skills to support effective working relationships at all levels internally and externally and with key team-mates and stakeholders.
o Has a positive can-do' attitude and demonstrates high energy at all times.
o Can follow organizational processes and procedures.
o Able to work remotely with initiative and as part of a national team.
o Has the mental wellbeing to look after self and others.
o Reliable and trustworthy.
o A passion for the industry and change.
o Ability to travel nationally and to stay away overnight when required.
o Ability to drive with a full UK driving license.
Knowledge
+ Qualifications in Business Management or relevant fields would be of benefit. (D)
+ Leadership and Mentoring qualifications. (D)
+ Commercially driven with experience of working with and articulating Key Performance Indicators (E)
+ Thorough understanding of diverse business processes and strategy development (E)
+ Knowledge of the principles and standards that underpin excellent operational delivery in Learn to swim provision. (D)
+ Knowledge of legal aspects of role and excellent practice in relation to Health and Safety, Safeguarding, First Aid, Equality and Diversity and Data Protection. (E)
+ Enhanced knowledge through recent and regular CPD opportunities and vocational experience. (E)
+ Sound financial acumen including knowledge of revenue/target setting and financial management packs (D)
+ Excellent knowledge of MS Office and CRM systems. (E)
+ Good understanding of research methods and data analysis techniques (E)
+ Strong literacy, numeracy and IT skills (E)
Experience
+ Proven experience as business manager or relevant role. (D)
+ Experience of line managing and/or mentoring others. (E)
+ Customer service focused, demonstrates a committed approach to quality of standards
+ Experience of managing programmes and projects (E)
+ Ability to manage budgets effectively
+ Experience of positively engaging and influencing people both in direct line management/structures but also across other teams and through collaboration and teamwork. (E)
+ Experience of quality standards and compliance/regulatory requirements for high quality operations (D)
+ Experience of working under pressure, meeting targets and deadlines. (E)
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www.jobs24.co.uk/job/learn-to-swim-business-manager-124907666