We're looking for a Debt Collection Negotiator to work with our clients, customers, and commercial customers to create and negotiate payment arrangements to achieve that mission. Working towards KPI's your key responsibilities will be:

Answering inbound and making outbound calls to our clients.
Gather information from clients to ensure repayment offers are sustainable for the customer.
Negotiating fairly to settle customers' accounts.
Identify and ensure the fair treatment of customers in vulnerable situations.
To review, maintain, accurately update, and amend account records on the collection system.
Manual case management via review list between inbound calls, this will require manual outbound calls to companies, multiple calls in some cases, to ascertain and contact the correct person or team at the business.
Carry out online checks to verify and validate company information including solvency status.
Dealing with our clients contact via email. SMS and letter.
Managing and forwarding of inbound email and SMS messages.
Updating accounts and processing correspondence where there is a DMC acting.
Fully comply with company processes and procedures.

Excellent listening skills with the ability to empathise
Time management and organisational skills
Superb interpersonal and communication skills including written
Ability to work successfully with others in a team environment
Proven ability to work using own initiative, without supervision
High personal and work standards, excellent attention to detail and accuracy
Debt recovery experience is preferred

We're Overdales Legal. Regulated by the SRA, we're one of the largest providers of specialist debt Litigation services in the UK. We're a proud member of Lowell Group.
A starting salary of at least 23,540.00
A discretionary annual bonus for a job well done, earn up to 10% of your annual salary.
3% flexible benefits; pick additional benefits or take as cash each month. Whether this is extra holiday or dental cover there will be something for you.
We are committed to a hybrid working environment, where we will ask you to work in our Leeds office, which will be based in Thorpe Park. Our new purpose-built office to support collaborative working and those meaningful moments you'll only get from being in the office.
Working early weekday shifts and a 1 in 3 Saturday
Free parking when you are in the office and when working from home, you'll be fully equipped with everything you'll need to be successful.
28 days holiday plus public holidays with the option to purchase up to an additional 5 days.
Life assurance
A fantastic culture with more little perks along the way including, self-development opportunities, recognition awards and on-site gym facilities.
Wellbeing support and a programme of webinars and classes geared towards mindfulness.
Job security