Strategy

Accountable for the design and implementation of successful community teams, strategies and practices to support client's game needs and requirements
Establish, implement, and track common KPIs to measure progression, evaluate ROI & establish internal benchmarks
Collaborating with PTW Community department, proactively identify and propose innovative solutions, projects, and opportunities to set client's games apart and deliver great player experiences (e.g. contests, community collaborations, platform collaborations etc.)
Support Sales and Marketing by providing input and feedback on proposals
Develop Centre of Excellence for community management including technologies, processes, policies, tools and techniques to create engaging communities
Lead, coach, and mentor Community Managers and establish best practices for developing best-in-class gaming communities
Help establish content creation processes and plans to support client games needs
Track & analyze community and content performance KPIs - draft & present reports on a regular basis.
Craft and coordinate moderation best practices in collaboration with Community Managers
Conduct benchmarking and assessments
Assist in creating compelling case studies to support Sales and Marketing around successes and best practices
An interest/commitment to online safety for player communities is a plus.
An understanding and interest in AI/automation elements for community management, like Discord bots are a plus.
Managing multiple teams of up to 10-15 direct reports
Executive and C-Suite level stakeholder relationship management
B2B client relationship management and account management experience
Delivering performance reports and updates to support business reviews
Contributing to strategic planning process
Mentor, coach and support department and team needs; building annual KPIs for departmental growth and success.

5-8 years Community Manager experience within the gaming industry, with understanding of regional markets, trends and dynamics.
3+ years managing, mentoring andcoaching people.
Understanding of game genres and associated player personas.
Understanding and knowledge of community and social channel analytics, sentiments trends and able to build top-quality reports
Measurable success record in establishing and growing communities.
Experience working in Outsourcing/BPO industry is a plus.
Experience building business/client proposals, scopes and presentations
Strong presenting and speaking skillsets and capabilities
Strong awareness/knowledge and application of social media and digital marketing technologies.
Ability to work in a fast-paced & international environment.
Collaborative, team-focused and community-first mindset
Fluent in English, both written and spoken.

PTW International is looking for a department head for its Community Management division. You'll be growing and expanding the vision, strategy, and operating processes to support our global client base, as well as internal projects. We work with some of the biggest names in the games industry and you'll have the opportunity to shape, influence and support how players interact with many well-known games around the world.

Competitive basic salary with performance bonus
Dynamic and entrepreneurial culture
You get to work with the latest technologies
You will be working for one of the worlds leading providers of specialist services to the games industry.