This role is to support the UK Collection team in managing the Firm's overall debt position in line with the International Credit policy and assist in maintaining a high level of service delivery, whilst continuing a positive relationship with our internal and external clients. You will be required to provide accurate and timely reports highlighting key debt issues and work with internal departments in regards to invoice issuing, identifying queries and ensuring timely resolution.,

Assist with the early Collection steps in line with the Firm's International Credit Policy to ensure both UK and department cash collection targets are achieved by liaising with Partners and external clients
Ensure accurate and concise collection notes are maintained within the Firm's collection system to reflect the current debt position for internal reporting purposes
Identify client disputes and ensure prompt resolution by working with both internal and external clients whilst ensuring escalation procedures are adhered to at all times
Provide a high standard of customer service at all times
Liaising with internal e-billing team in regards to invoice submissions and rejections
Support the Firm's personal development initiatives and any departmental projects
Assist with providing timely and accurate reports to the Credit Control team in line with the department reporting matrix
Assist Management with Ad Hoc tasks and/or team projects as and when requested
Monitor the Group Inbox and work within agreed SLAs, In everything we do connected with our People, our Clients and our Communities, we live by these values:
Be Supportive - we are compassionate and inclusive, valuing diversity and acting thoughtfully
Be Collaborative - we are proactive, passionate team players investing in our relationships
Be Bold - we are fearless and inquisitive, challenging ourselves to think big and find creative new solutions
Be Exceptional - we are strategic and driven, exceeding standards and expectations

A background in credit control or administration/customer service role
Working in a target focused environment showing an ability to proactively achieve result
Experience in a legal or professional service environment would be preferable but not essential
Strong communications skills both verbally and written with the ability to deal with challenging conversations
A proven track record of negotiating and influencing situations to a positive outcome whilst developing and maintaining relationships
Has the ability and motivation to work on their own initiative whilst understanding the need to work within a team and support colleagues
Has the ability to work towards deadlines and achieve objectives whilst maintaining accuracy and attention to detail
A versatile and flexible approach which is essential at key financial points of the year
Experience of Excel e.g. Pivot tables and Vlookups
Ability to work in a fast-paced and challenging environment
Ability to prioritise and manage own workload effectively to achieve objectives
Language skills - desirable

DLA Piper is a global law firm with lawyers and business service professionals located in more than 40 countries throughout the Americas, Europe, the Middle East, Africa and Asia Pacific. Our global reach ensures that we can help businesses with their legal needs anywhere in the world. We strive to be the leading global business law firm by delivering quality, service excellence and value to our clients and offering practical and innovative legal solutions to help them succeed. Our clients range from multinational, Global 1000, and Fortune 500 enterprises to emerging companies developing industry-leading technologies, as well as government and public sector bodies.