As our Customer Service Administrator, you will be contributing to the efficiency and effectiveness of the company by providing outstanding customer service and administrative assistance to all provisions across Itec. Your impact

Obtaining relevant customer information through appropriate communication channels. Using appropriate techniques to fully understand the customer's wants and needs and to verify understanding with the customer. Being the first point of contact to customers on the provision referrals
Responsible for using in-depth knowledge of Itec products, services, processes, and systems.
Working in partnership daily with internal and external teams to discuss individual customers wishing to join the provision.
Coordination of all the eligibility documentation, registration, certification, and compliance for all customers.
To be the main point of contact for the customer through the welcome process and before they start officially on any provision.
Managing the in-work support process, tracking process and mentoring calls for each participant. Support teams regarding customer who fail to attend.
Meeting Key Performance Indicators in relation to your role
Updating information digitally in a timely manner.
Responsible for dealing with complaints and queries in a timely, professional, and effective manner.
To support with audit preparation on a regular basis

Administrative experience
Previous experience of working in a target driven environment.
Attention to detail
Excellent communication and Interpersonal skills
Good Organisational skills
IT literate
Customer Service Experience
Experience within the training industry
Qualified or with the potential and willingness to work towards, NVQ Customer Service or Business Administration L2 or equivalent.
Information Advice Guidance IAG Qualification
Ability to speak Welsh.
Experience of work-based learning., Disability Confident