15 Permanent, Admin / Secretarial / PA jobs in Castell-nedd, Castell-nedd Port Talbot - Neath Port Talbot

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Rhondda Cynon Taf, Tylorstown, Rhondda Cynon Taf - Rhondda Cynon Taf

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Posted 3 days ago, 18 Jan

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Cwm Taf Morgannwg University Health Board, Tylorstown, Rhondda Cynon Taf - Rhondda Cynon Taf

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Posted 5 days ago, 15 Jan

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Technical Services Advisor

Salary not available. View on company website.

Rhondda Cynon Taf, Tylorstown, Rhondda Cynon Taf - Rhondda Cynon Taf

  • Remote working
  • Full time
  • Permanent

Posted 3 days ago, 18 Jan

Job ref: 2e8624b5fa214b5e85cdd1ff471b1525

Full Job Description

Description: To ensure logistic runs for servicing are scheduled and processed in line with the correct procedures via the IT system. To run reports for the production and dissemination of letters as part of the escalation process. To schedule repairs for maintainable equipment both standard and urgent To update on the IT system escalation information from partners To ensure all servicing and telecare activities for example processing is done in line with the requirements of the customer and within the timescales. To deal with and resolve queries from customers and partners for servicing, telecare and lifeline. To assist the Technology and Servicing Supervisor in Telecare and Lifeline billing activities. To schedule telecare installations on the required IT systems. To provide general administrative support to the Technology and Servicing Supervisor and Manager. To carry out health and safety responsibilities in accordance with the Division's Health & Safety Responsibilities document. To
undertake such other duties and responsibilities commensurate with the grade, as may be reasonably required by the Service Director, or as a mutually agreed development opportunity.

Key Objectives
1 To schedule servicing logistic runs for the Community Equipment Service.
1 To deal with and resolve customer queries.
1 To assist in lifeline and telecare billing.
JD & PS Specific Responsibilty
1 To ensure logistic runs for servicing are scheduled and processed in line with the correct
procedures via the IT system.
1 To run reports for the production and dissemination of letters as part of the escalation
process.
1 To schedule repairs for maintainable equipment both standard and urgent
1 To update on the IT system escalation information from partners
1 To ensure all servicing and telecare activities for example processing is done in line with the
requirements of the customer and within the timescales.
To deal with and resolve queries from customers and partners for servicing, telecare and
1
lifeline.
1 To assist the Technology and Servicing Supervisor in Telecare and Lifeline billing activities.
1 To schedule telecare installations on the required IT systems.
1 To provide general administrative support to the Technology and Servicing Supervisor and
Manager.
1 To carry out health and safety responsibilities in accordance with the Division's Health & Safety
Responsibilities document.
1
To undertake such other duties and responsibilities commensurate with the grade, as may be
reasonably required by the Service Director, or as a mutually agreed develop
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Direct job link

www.jobs24.co.uk/job/technical-services-advisor-124484981

About this company

Rhondda Cynon Taf

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