Communicating with residents, community groups, local businesses and tourists via telephone, email and in-person, giving up-to-date information regarding the local area, public transport, tourist information, events, news and Town Council information.

Ensuring all information given is accurate and up to date by proactively gathering information from internal departments and external stakeholders.

Assisting in a variety of public services including event ticket sales for the Civic, Active Trowbridge activity sales and minibus hire, transport and travel information, publications and other related services.

Receiving reports, incidents and feedback regarding all areas of Town Council activities, informing the relevant manager and accurately record information on online systems.

We are seeking a dedicated Receptionist to join our team. This is an office-based role, and the working hours are non-negotiable due to the operational needs of the council. The Receptionist is required to promote the town, the Town Council and its departments. The role requires a professional manner in which high quality customer service and knowledge is presented at all times., Proven experience in an administrative role

Strong analytical and research skills, with the ability to identify and mitigate risks

Proficiency in using office software and technology (e.g., Microsoft Office 365, database management, Teams)

Trowbridge Town Council is a dynamic and forward-thinking organisation dedicated to creating a 'Vibrant, Green and Active community.' We pride ourselves on our commitment to excellence and our supportive, collaborative work environment.

LGPS Pension Scheme

Generous holiday allowance starting at 23 days plus bank holidays and two additional local days, with the option to buy extra days