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Digital Support Technician Level 3 Apprentice - Sheffield
Salary not available. View on company website.
BT Group, Orchard Square, Sheffield
- Remote working
- Full time
- Permanent
Posted 3 weeks ago, 30 Jan
Job ref: 0fa5385668a1486080174cc39d5d60b2
Full Job Description
We'll teach you skills around how best to share your knowledge and ideas with others by creating the correct documentation for customers and support teams. Not only that, you'll help make sure all the configuration and testing of our tool sets is achieved through attention to detail and a quality approach. When deploying technology to customers, you'll either support directly with the installation and setup directly or help support others to get things ready for use and day-to-day operations.
We work with major business customers, so you will be supporting a wide range of different household names in retail, finance, leisure, utilities, construction, and other sectors. Don't worry, it might sound difficult, but it's not. You'll rely on your manager and colleagues, we'll coach and teach you how to develop business awareness skills to help with problem-solving and escalations, and make sure we're always improving our service and customer experience.
By the time you've finished your apprenticeship, you'll be a SME - that's a fancy way of saying expert. You'll have developed key skills in some of our most critical Service Management tools, and built good understanding of these in supporting 24x7 customer operations.
It's a role that will keep you busy; but you'll learn so many skills you can then take your IT support career in potentially many directions from a successful start.
5 GCSEs at grades 4 - 9 (GCSE C or above) including English Language and Maths. Equivalent qualifications are accepted.
All applicants will need a full UK Right to Work for the duration (4 years) of their scheme or they will not be able to apply.
Because of the nature of the work we do, this role will require security clearance. Don't worry, a member of the Early Careers Team will talk you through this.