27 Permanent, Admin / Secretarial / PA jobs in Rhondda, Rhondda Cynon Taf - Rhondda Cynon Taf

Online Customer Support C...

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Wilmington plc, Nantgarw, Rhondda Cynon Taf - Rhondda Cynon Taf

  • Full time
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Posted today, 21 Jan

Business Support Administ...

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Gwent Police, Rock, Caerffili - Caerphilly

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Posted 2 days ago, 19 Jan

Business Delivery Assista...

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The National Lottery Heritage Fund, Adamsdown, Caerdydd - Cardiff

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Posted 3 days ago, 18 Jan

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Permanent Admin / Secretarial / PA jobs Rhondda, Rhondda Cynon Taf - Rhondda Cynon Taf

Technical Services Adviso...

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Rhondda Cynon Taf, Tylorstown, Rhondda Cynon Taf - Rhondda Cynon Taf

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Posted 3 days ago, 18 Jan

Student Records Assistant

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SWANSEA UNIVERSITY, Abertawe

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Posted 3 days ago, 18 Jan

Personal Assistant

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Admiral Group Plc, Adamsdown, Caerdydd - Cardiff

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Posted 4 days ago, 17 Jan

Child Protection Conferen...

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neway international, Adamsdown, Caerdydd - Cardiff

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Posted 5 days ago, 16 Jan

Administration and Resour...

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Cwm Taf Morgannwg University Health Board, Tylorstown, Rhondda Cynon Taf - Rhondda Cynon Taf

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Posted 6 days ago, 15 Jan

Remote Prop Trading Job i...

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Maverick Trading, Can be based anywhere.

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Posted 6 days ago, 15 Jan

Remote Prop Trading Job i...

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Maverick Trading, Can be based anywhere.

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Posted 6 days ago, 15 Jan

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RUGBY FOOTBALL UNION, Can be based anywhere.

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Posted 6 days ago, 15 Jan

Administrator

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A&o Shearman, Can be based anywhere.

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Posted 6 days ago, 15 Jan

Administration Coordinato...

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Willmott Dixon, Adamsdown, Caerdydd - Cardiff

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Posted 6 days ago, 15 Jan

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GP Practice, Pontyclun, Rhondda Cynon Taf - Rhondda Cynon Taf

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Posted 6 days ago, 15 Jan

Field Service Co-Ordinato...

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Brush Group, Abercanaid, Merthyr Tudful - Merthyr Tydfil

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Payroll Specialist

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Teva Pharmaceuticals, Creunant/Crynant, Castell-nedd Port Talbot - Neath Port Talbot

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Posted 1 weeks ago, 13 Jan

Information Support Offic...

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Government of The United Kingdom, Moulton, Bro Morgannwg - the Vale of Glamorgan

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Posted 1 weeks ago, 12 Jan

Operational Finance and A...

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VEESUPPORTSERVICES LTD, Tylorstown, Rhondda Cynon Taf - Rhondda Cynon Taf

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Posted 1 weeks ago, 12 Jan

Scheduler

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GT Comms Limited, Can be based anywhere.

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Posted 1 weeks ago, 11 Jan

Scheduler

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GT Comms Limited, Can be based anywhere.

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Posted 1 weeks ago, 11 Jan
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Online Customer Support Co-ordinator

Salary not available. View on company website.

Wilmington plc, Nantgarw, Rhondda Cynon Taf - Rhondda Cynon Taf

  • Remote working
  • Full time
  • Permanent

Posted today, 21 Jan

Job ref: 12448d37afa741e7a053bd019adc3b5a

Full Job Description

As an Online Customer Support Coordinator for Astutis, part of Wilmington plc, you'll be responsible for managing learner assessments, issuing course certificates, maintaining e-learning records, and providing administrative support for enrolments and customer queries.

This role ensures efficient course completion processing, accurate database updates, and responsive support to clients and delegates., You will be responsible for:

- Respond to learner submissions, record assessments, and update tracking systems.

- Process certificates for completed courses, update learner status, and prepare documentation for dispatch.

- Oversee the Learning Management System (LMS) and e-learning inbox, updating relevant information in spreadsheets and databases.

- Enrol new delegates, set up client accounts, and handle new department configurations.

- Answer queries, monitor delegate progress, and assist colleagues during periods of leave or absence.

Managing high volumes of inquiries while maintaining patience, empathy, and accuracy in every interaction.

What We're Looking For

To be successful in this role, you must have / be:

- Experience and knowledge with working on Online Learning provision

- Excellent understanding and working knowledge of all Microsoft packages.

- Excellent word-processing skills.

- Attention to detail - accuracy.

- Ability to work on own initiative, self-motivated.

- Strong initiative and ability to work to tight deadlines and fluctuating workload.

- Excellent English skills both written / verbal.

- Team player in addition to ability to work unsupervised.

- Customer focused and excellent telephone manner.

To be successful in this role, it would be great if you have:

- Previous experience working in a training company

We know it's not a skill, but the successful candidate must have permission to work in the role's location by the start of their employment., We are ambitious, inclusive, and filled with integrity and curiosity. Join us and achieve more in your career with mutual respect, support, and fair rewards.

Astutis, part of the Wilmington plc, is a leading provider of accredited Health, Safety, and Environmental training.

We deliver learning solutions in various formats, including online, virtual, and classroom-based, achieving pass rates at least 10% above the national average.

With significant growth over the past three years, we are excited to bring new talent into our dynamic and ambitious team.

What We Can Offer You: Performance-Related Bonus, Life Assurance, Additional Holiday Purchase, Subsidised Gym Memberships, Cycle to Work scheme, Discount Vouchers and Access to Wellbeing Resources!
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Direct job link

www.jobs24.co.uk/job/online-customer-support-co-ordinator-124498510

About this company

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