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Salary not available. View on company website.
Pendragon Plc, Bury
- Onsite working
- Full time
- Permanent
Posted today, 1 Apr
Job ref: 37792a665e9047199c5b173538c33d3e
Full Job Description
Can you bring a passion for incredible customer service to a new career as Service Leader/ Manager at Ford, Bury? Our Associates are what separate us from the competition; the people who make a difference to our environments, our customers and their experience. As a Service Leader/ Manager, you'll manage our Service Department, leading your team and maintaining standards, whilst ensuring our customers drive away happy. What does the role of Service Leader involve?
- Ensure all warranty and repair work adheres to both manufacturer and company standards
- Manage the Service department's budgets, accounts and costs, whilst maximising efficiency and profitability via labour sales, parts and materials
- Review pricing policies and ensure appropriate legislation is adhered to
- Lead your Service Team, motivating and coaching to over-achieve targets and KPIs
- Maintain a safe working environment, adhering to health and safety processes
- Enhance customer service levels to achieve a fantastic CSI score for your department
A background in running a successful workshop or parts department - Experience of working in a fast-paced, target driven environment
- Impressive leadership skills, able to motivate a team to work together and exceed targets
- Strong business acumen, alongside great knowledge of consumer and vehicle legislation
- A passion for providing exceptional levels of customer service, and putting smiles on faces!
At Lithia UK, our growth is powered by our people: As one of the largest automotive retailers globally, we're passionate about transforming the future of personal transportation and setting new standards for exceptional customer experiences. Our values-Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun!-fuel everything we do. Join us, and you'll be part of a team that embraces innovation, champions personal growth, and celebrates success together. If you're ready to make an impact in an environment that empowers you to drive change, we'd love to have you with us on this journey. Diversity is Our Strength: Lithia UK recognises the value that diversity brings to the workforce. This is why we positively welcome applications from all walks of life, backgrounds, and communities. If you have the motivation, skills and talent potential that we are looking for then get in touch. We are an equal opportunities employer. Pendragon
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