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Salary not available. View on company website.
Volkswagen Group, Adamsdown, Caerdydd - Cardiff
- Remote working
- Full time
- Permanent
Posted today, 2 Feb
Job ref: 87171d6858af4218a737b03cfcbb409b
Full Job Description
- To deliver an exceptional customer experience at every opportunity
- To manage all telephone enquiries on behalf of all areas of the business
- Manage any necessary liaison with department manager(s) regarding customer feedback
- Understand and adhere to the brands and group requirements
Ideally have previous experience in customer service role. - Have worked in a prestige environment
- Have excellent interpersonal / customer skills
- Have excellent communication skills
- Be passionate about delivering an exception customer experience
- Be organised and have good attention to detail The successful candidate will have the ability to work on their own initiative and have an outgoing and personable telephone manner. They will also need to be flexible with their hours worked.
- Family run business
- 30 days annual leave (22 days + 8 Bank holidays)
- Increased annual leave with length of service
- An extra holiday day to celebrate your birthday
- 24/7 access to our employee assistance programme
- Contributory pension scheme
- Life assurance scheme
- Car benefit scheme (also available for immediate Family) MON ONLY
- Employee discounts on vehicles, MOTs, parts & servicing
- Brand accredited training
- Career progression: Ongoing support, coaching, and training
The Mon Motors Group is a family run company that was established in 1971. Today we are one of the largest automotive dealer groups in South Wales and the West of England. The Group has main dealerships for Audi, CUPRA, Ford, SEAT, ŠKODA, Volvo and Volkswagen, along with a large used car operation and a number of multi-brand service centres, body shops and TPS (our trade parts division). Due to continual growth within the company, we are looking to expand our Virtual Receptionist team. The role will be a home-based position however, training will be carried out on site at Cardiff Audi for approximately 1 week.
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About this company
Volkswagen Group
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