To work with Aftersales businesses within the Audi UK Network to support improvements across a number of key performance indicators.

The Aftersales Excellence Coach will:

Deliver improvements in a number of Aftersales Key Performance Indicators, including workshop productivity

Engage and work with management and staff to root cause areas of underperformance, agree action plans and coach improved techniques in:

Ensuring service levels are maintained to the client by consistently applying the coaching structure, using agreed analysis tools and presenting a professional image.

Build a close working relationship with Audi UK Area Teams

This is an excellent opportunity for an individual with great interpersonal and analytical skills. Our ideal Aftersales Excellence Coach has a friendly personality, as well as:

Automotive aftersales experience of minimum 3-5 years

Good knowledge of business KPI data and the ability to analyse and identify opportunities

Experience of aftersales process implementation

Flexible approach to work - a self-sufficient, self-starter

Be an effective communicator

Ability to prioritise workload to deliver agreed contracted days

Accurate and timely Administration

Consistent use of agreed analysis tools - to aid root cause analysis and objective feedback to client

Be prepared to travel including overnight stays (Business expenses are covered for travel) - valid UK driving license is needed.

MSX International is looking for a high-performing Aftersales Coach, to support our client's dealerships improvement in the UK. Majority of the work is South of England., When you join our team, you become part of the MSX International family. It's more than a job - it's the opportunity to build a career, make a difference, and be part of an exciting industry.

Consumer Engagement

Parts, Accessories & Service Performance

Actionable Insights

Diagnostics & Repair Enhancement

Warranty and Repair Efficiency

Technical Information

Learning Solutions

Sales Performance

up to £45,000 per year pro rata

Company Car

Company Credit Card

Fuel Card

25 days annual leave (plus Bank Holidays) pro rata

Pension Plan

Cash back health care scheme

potential to progress within the company, with global opportunities updated regularly

40 hours per week

Monday - Friday

Field-based, hybrid working with Quarterly National Team Meetings

Location: To cover South of UK

Manage own time - expect overnight away from home

Temporary contract until December 2024 with potential extension to July 2025