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Salary not available. View on company website.
MSX International Inc., Lexden, Colchester
- Onsite working
- Full time
- Temporary
Posted today, 27 Feb
Job ref: 9e51ac08bcf64db792a8bb1b387ad61b
Full Job Description
MSX International is looking for a Diagnostic Support Engineer to join our Ford team, supporting dealers and technicians by resolving diagnostic issues effectively and efficiently., As a Diagnostic Support Engineer, you will coordinate with dealership personnel at all levels to identify, investigate, and resolve diagnostic concerns. You will collaborate closely with the managed Diagnostic Helpdesk to understand and communicate issues reported by Ford dealers, ensuring quick resolutions and providing detailed feedback. Other of your responsibilities will include:
- Coordinate quick and effective fixes with the dealers/technicians
- Communicate with the managed Diagnostic Helpdesk to understand, communicate and feedback on issues being reported by Ford dealers
- Investigate the vehicle remotely using Team Viewer
- Obtain support of further Ford departments (Product Development, IT, Parts etc) as necessary in the resolution of Field issues
- Accurately document cases on Ford tracking systems to record, monitor and report case progress, trends, and case load management
- Document root cause fixes in the Ford Escalated case management Jira site
- The ability to engage at all levels in a clear and simple way, to ensure understanding of the specific issues
Do you have experience in helpdesk environment and are willing to work for one of the biggest automotive manufacture brand?
When you join our team, you become part of the MSX International family. It's more than a job - it's the opportunity to build a career, make a difference, and be part of an exciting industry.
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