First point of contact for customers and colleagues visiting the Bodyshop. Responsibilities include greeting customers, issuing courtesy cars, liaising with the workshop and updating customers.,

Responsible for the reception area, including greeting customers and providing a positive and welcoming experience.
Deliver exceptional customer service.
Co-ordinate and manage the logistics of a collection/delivery service based on a large fleet of courtesy cars.
Liaise with the workshop to determine vehicle completion times and delays, relaying any special instructions from the customer with regards to deadlines.
Regularly update the customer with progress on their repair.
Carry out visual inspections of courtesy or customer vehicles to identify any accidental damage caused to avoid uninsured loss damage costs.
Process payments and issue invoices.
Supporting with handling complaints in line with Company policy.
Adhere to all company policies, procedures, and service level agreements.
Knowledge and compliance with Health and Safety regulations.

Strong attention to detail.
Ability to deal professionally with the issues that arise.
Excellent communication skills in all areas, including by telephone, email and in face-to-face situations.
Computer literate.
Ability to understand, implement and review complex processes.
Proactive.
Ability to organise time and resources.
Good time management and prioritisation skills.
Handling confidential information.

Named by the Sunday Times as one of the UK's 100 fastest-growing private companies, we employ more than 700 team members nationwide.
Make it happen - Be accountable. Take the initiative, work fast, and do a great job.
Strive for better - Be bold. Challenge the norm - make small improvements often.
Win together - Be a team-player. Win together, learn together, respect each other.

33 days holiday (including bank holidays)
Personal health cash plan - claim back the cost of things like dentist and optical check ups
Enhanced maternity / paternity / adoption / shared parental pay
Life assurance: three times basic salary
Free breakfasts and fruit
Birthday surprise for everybody!