You will be working in a busy BMW/MINI Parts Department. Parts Advisor specific duties include:

Interaction with both Trade and Retail customers - you will be working with customers on a daily basis both over the phone and face-to-face, to provide them with information and to sell them parts and accessories.
Stock - this includes stock control and checks, as well as being responsible for ordering parts stock to be delivered at required times.
Computer Systems - you will work on specialised computer systems, including computerised stock management systems and parts identification programmes.
Vehicle Service / Sales support - you will support other Departments within the BMW Retailer, including workshop staff, to ensure they function effectively.

An enthusiasm for excellent customer service.
An interest in the automotive industry.
To have good communication and organisational skills.
To be honest and trustworthy with a willingness to learn.
To have a positive attitude and work ethic, with high level of professionalism to represent the BMW/MINI brand.
To be able to work effectively as part of a team in a busy parts department, as well as having the capability to follow instructions and work individually.
-C / 9 - 4 / or Functional Skills Level 2 (or equivalent) in the following subjects:
English
Maths
One other subject
Level 2 Customer Service Practitioner
Parts Advisor Certification
ERR (Employee Rights & Responsibilities) Workbook

All Light Vehicle Technician, Aftersales Customer Service (Parts & Service) and Motorcycle Technician Apprentices will be employed at their local BMW Retailer, and will attend the BMW Group Academy for their training. The BMW Group Academy is based at Wokefield Park near Reading in Berkshire. All Bodyshop Technician (Paint & Panel) Apprentices will be employed at their local BMW Retailer or Bodyshop, and will attend our body training facility for their training. The body training facility is located in Milton Keynes.