1,317 Permanent jobs in Barri, Bro Morgannwg - The Vale Of Glamorgan

We are seeking a dedicated and experienced Service Manager to join our Deloitte Technology team. The successful candidate will be responsible for ensuring the Global Shared Services we provide to our member firms meet their needs and deliver the agreed levels of quality and service excellence. The Service Manager will play a critical role in maintaining strong relationships with stakeholders, managing service delivery, and driving continuous improvement.,

• Service Management:
+ Monitor service performance and ensure compliance with agreed service levels, KPIs, and quality standards. + Identify and mitigate potential risks and issues related to service delivery.
• Stakeholder Engagement:
+ Build and maintain strong relationships with member firms and key stakeholders. + Act as the primary point of contact for service-related inquiries and escalations. + Conduct regular service reviews and facilitate feedback sessions to understand client needs and expectations.
• Continuous Improvement:
+ Coordinate initiatives to improve service delivery processes, enhance efficiency, and drive innovation. + Identify opportunities for cost optimization and resource utilization. + Implement best practices and industry standards to elevate service quality.
• Reporting and Documentation:
+ Prepare and present regular service performance reports to stakeholders. + Maintain accurate documentation of service processes, policies, and procedures., Collaboration is central to everything we do at Deloitte. From IT to HR, marketing and more, our teams help to support the wider business in everything they do. Bringing your individual skills and specialist knowledge, you can make a far-reaching impact. Come join us.


• Bachelor's degree in Information Technology, Business Administration (or a related field), or equivalent; advanced degree preferred.
• Relevant proven experience in service management, preferably within a global or professional services environment.
• Strong understanding of ITIL or other service management frameworks.
• Excellent communication and interpersonal skills, with the ability to engage effectively with diverse stakeholders.
• Demonstrated ability to lead and motivate teams in a fast-paced environment.
• Strategic thinking and problem-solving skills, with a focus on continuous improvement.
Preferred Skills:
• Related proven experience in service management, preferably within a global or professional services environment.
• Experience with cloud-based services and digital transformation initiatives.
• Knowledge of project management methodologies.
• Familiarity with data analytics and reporting tools.
  
  Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.
Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most., Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues "Everyone at Deloitte builds relationships with their peers and puts in effort to get to know one another, making the work more enjoyable." Our hybrid working policy You'll be based in the UK with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role. Our commitment to you Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for. Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead. Connect to your next step A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you'll experience a purpose you can believe in and an impact you can see. You'll be free to bring your true self to work every day. And you'll never stop growing, whatever your level. Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers WPFULL SLICSS LOCOFFICE, Deloitte LLP is the United Kingdom affiliate of Deloitte NSE LLP, a member firm of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee ("DTTL"). DTTL and each of its member firms are legally separate and independent entities. DTTL and Deloitte NSE LLP do not provide services to clients. Please see About Deloitte to learn more about our global network of member firms. Deloitte LLP is a limited liability partnership registered in England and Wales with registered number OC303675 and its registered office at 1 New Street Square, London EC4A 3HQ, United Kingdom.