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Key Account Manager, UK - Diagnostics
Salary Not Specified
HARTMANN, Birmingham
- Onsite working
- Full time
- Permanent
Posted 1 day ago, 25 Apr
Job ref: dd1eaacf53954354bfd85ce8bdab51cf
Full Job Description
A deep understanding of account timelines, tender processes, and market requirements is essential. The role also requires expert-level product knowledge to ensure high-quality customer interactions, product demonstrations, and installation support. Collaboration with internal teams and leveraging both internal and external expertise are key to delivering an exceptional customer experience., + Develop a comprehensive understanding of assigned accounts, including customer base and market dynamics.
+ Identify and pursue new business opportunities within the territory while leveraging product expertise for a competitive edge.
+ Utilise strategic account management tools to drive sales performance and meet revenue targets.
+ Build strong relationships with senior stakeholders, ensuring long-term business partnerships and effective engagement throughout multi-year tender cycles.
+ Serve as the primary point of contact for customers, connecting them with relevant internal and external resources to enhance their experience.
+ Provide expert product knowledge and support at all stages of the sales cycle, including pre- and post-tender activities.
+ Maintain accurate CRM records, contributing to sales forecasting, reporting, and business planning.
+ Manage tender processes, including positioning, pricing strategy, and reviewing tender submissions for accuracy and compliance.
+ Prepare and manage quotes, contract extensions, and pricing proposals in line with company policies and market strategy.
+ Represent the company at industry events, trade shows, and conferences.
+ Identify innovative solutions to enhance customer satisfaction and contribute to overall business success.
+ Ensure all activities comply with relevant regulatory standards, including Good Manufacturing Practice (GMP) and Good Documentation Practice (GDP).
+ Degree or equivalent qualification in biology, chemistry, lab medicine sciences, or a related field.
+ Proven sales experience in the in-vitro diagnostics (IVD), medical devices, or diagnostics industries.
+ Experience in selling capital equipment and consumables.
+ Demonstrated success in strategic account management, including the ability to influence key decision-makers.
+ Strong track record of winning sales, particularly in competitive environments.
Desirable:
+ Experience selling Autoimmune and/or Allergy products.
+ Background in product support or customer demonstrations within IVD.
Technical & Soft Skills:
+ Strong commercial acumen and financial analysis skills.
+ Experience in tender writing and CRM systems (ideally Salesforce).
+ Understanding of healthcare compliance regulations.
+ Proficiency in Microsoft Office (Word, Excel, PowerPoint).
+ Excellent interpersonal and communication skills.
+ Ability to manage multiple tasks, adapt to change, and work under pressure.
+ Strong problem-solving and project management skills.
+ Confident presentation and negotiation abilities.
Additional Requirements:
+ Fluent in English; proficiency in Danish or Swedish is a plus.
+ Field-based role requiring frequent travel and occasional overnight stays. Some travel across Europe may be required.
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