Lead Service Designer
DWP Digital, Queenstown, Blackpool
- Full time
- Permanent
Apply on company site
Leasehold Property Manage...
The Dwp, Queenstown, Blackpool
- Full time
- Permanent
Apply on company site
Domestic
Benridge Care Homes, Ormskirk, Lancashire
- Part time
- Permanent
Apply on company site
Domestic
Benridge Care Homes, Ormskirk, Lancashire
- Full time
- Permanent
Apply on company site
Wellbeing Assistant
Benridge Care Homes, Ormskirk, Lancashire
- Full time
- Permanent
Apply on company site
Customer Assistant
CO-OP, South Shore, Blackpool
- Part time
- Permanent
Apply on company site
Lunch Cover - Early Years...
Kids Ltd., Anchorsholme, Blackpool
- Part time
- Permanent
Apply on company site
Oracle SCM Consultant
IBM, Preston
- Full time
- Permanent
Apply on company site
Health Care Assistant
Benridge Care Homes, Southport, Sefton
- Part time
- Permanent
Apply on company site
Health Care Assistant (Ni...
Benridge Care Homes, Ormskirk, Lancashire
- Part time
- Permanent
Apply on company site
Laundry Assistant
Benridge Care Homes, Ormskirk, Lancashire
- Part time
- Permanent
Apply on company site
Orthodontic Specialty Doc...
University Hospitals of Morecambe Bay NHS Foundation Trust, Primrose, Lancaster
- Full time
- Permanent
Apply on company site
Care Coordinator
Cch Group, Blackpool
- Full time
- Temporary
Apply on company site
Medical Receptionist
Queen Square, Primrose, Lancaster
- Full time
- Permanent
Apply on company site
Clinical Lead- Clinical P...
Lancashire and South Cumbria NHS, School Lane, South Ribble
- Full time
- Permanent
Apply on company site
Veterinary Technician
University of Central Lancashire, Preston
- Full time
- Temporary
Apply on company site
Sous Chef - The Imperial ...
Rbh Hospitality Management, Queenstown, Blackpool
- Part time
- Permanent
Apply on company site
Healthy Family Practition...
HCRG Care Group, Preston
- Part time
- Permanent
Apply on company site
Kitchen Manager - Lancash...
Crafted Social, Preston
- Full time
- Permanent
Apply on company site
Pharmacy Colleague - Pres...
Asda Stores Ltd., Preston
- Part time
- Permanent
Apply on company site
Salary not available. View on company website.
DWP Digital, Queenstown, Blackpool
- Remote working
- Full time
- Permanent
Posted today, 12 Feb
Job ref: 25ce192b27454ac0bb5a6c5461ae4e0f
Full Job Description
DWP is the UK's largest government department. We help people into work, and make payments worth over £195bn a year to support and empower millions of people. Digital Channels is driving and enabling the modernisation of DWP's customer contact, helping our 20 million customers to communicate with our department via the right and best channel. We run some of the UK's largest 'Live Services' across all mediums. It is hugely impactful role, which touches nearly every point of customer contact we have. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. Design with Purpose Our Services Designers put user needs at the heart of everything they do. You will work closely with Product Managers, Architects and other Service Designers to mature and adapt our services, ensuring we can deliver the best outcome for the customers and colleagues that use them. You will work with stakeholders across different areas to understand what they need and to articulate the vision and lead the design strategy in a way that makes sense. With a data and insight led approach, you will be able to identify pain points within our services and define design solutions and improvements to fulfil user needs and drive improved business outcomes, also influencing stakeholder buy in. We have a thriving Design community in DWP, dedicated to sharing expertise, and continuous learning. You're a skilled practitioner and expert, and a leader. You will shape what we mean by service design in DWP, acting a mentor and role model for the wider Service Design team.
- Significant experience of hands-on service design.
- Experience providing leadership and expertise at program level to develop end-to-end, front-to-back services using wider Government principles and evidence to meet user needs and organisational objectives
- Influencing and communicating to a wide range of senior and other stakeholders on the value of user centricity, your strategies, approaches and decisions.
- Experience leading on the creation and maintenance of a positive and collaborative working environment.
Pay up to £77,740, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance., Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of up to £77,740. Pension: You'll get a brilliant civil service pension with employer contributions of 28.97%, worth over £21,000. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: - An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100)
- Flexible working including flexible hours and flex-friendly policies
- Time off volunteering and charitable giving
- Bring your authentic self to work with 'I Can Be Me in DWP'
- Discounts and savings on shopping, fun days out and more
- Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
- Sports and social activities
- Professional development, coaching, mentoring and career progression opportunities.
Direct job link
Jobs by core skill
Accountancy
Admin / Secretarial / Pa
Agriculture / Fishing / Forestry
Architecture
Automotive
Biotechnology / Life Sciences
Call / Contact Centres
Charity / Voluntary
Childcare
Cleaning / Domestic / Caretaking
Construction / Trades
Customer Services
Driving
Education / Teaching
Emergency Services / Military / Security
Engineering / Technical
Executive / Management
Financial Services / Investment
Hr / Training / Recruitment
Hairdressing / Beauty
Heritage / Culture / Library
Hospitality / Catering / Tourism
It / Telecommunications
Insurance
Legal
Leisure / Sport / Entertainment
Logistics / Distribution
Marketing / Pr
Media / Design
Medical / Dental / Health Care
Oil / Gas
Procurement
Product Management
Production / Manufacturing
Project Management
Property
Retail
Sales
Scientific
Social Services / Housing