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Lead Service Designer

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DWP Digital, Queenstown, Blackpool

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Leasehold Property Manage...

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The Dwp, Queenstown, Blackpool

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Domestic

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Benridge Care Homes, Ormskirk, Lancashire

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Benridge Care Homes, Ormskirk, Lancashire

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Benridge Care Homes, Ormskirk, Lancashire

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CO-OP, South Shore, Blackpool

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IBM, Preston

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Health Care Assistant

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Benridge Care Homes, Southport, Sefton

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Benridge Care Homes, Ormskirk, Lancashire

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Benridge Care Homes, Ormskirk, Lancashire

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University Hospitals of Morecambe Bay NHS Foundation Trust, Primrose, Lancaster

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Cch Group, Blackpool

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Lancashire and South Cumbria NHS, School Lane, South Ribble

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University of Central Lancashire, Preston

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Lead Service Designer

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DWP Digital, Queenstown, Blackpool

  • Remote working
  • Full time
  • Permanent

Posted today, 12 Feb

Job ref: 25ce192b27454ac0bb5a6c5461ae4e0f

Full Job Description

DWP is the UK's largest government department. We help people into work, and make payments worth over £195bn a year to support and empower millions of people. Digital Channels is driving and enabling the modernisation of DWP's customer contact, helping our 20 million customers to communicate with our department via the right and best channel. We run some of the UK's largest 'Live Services' across all mediums. It is hugely impactful role, which touches nearly every point of customer contact we have. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. Design with Purpose Our Services Designers put user needs at the heart of everything they do. You will work closely with Product Managers, Architects and other Service Designers to mature and adapt our services, ensuring we can deliver the best outcome for the customers and colleagues that use them. You will work with stakeholders across different areas to understand what they need and to articulate the vision and lead the design strategy in a way that makes sense. With a data and insight led approach, you will be able to identify pain points within our services and define design solutions and improvements to fulfil user needs and drive improved business outcomes, also influencing stakeholder buy in. We have a thriving Design community in DWP, dedicated to sharing expertise, and continuous learning. You're a skilled practitioner and expert, and a leader. You will shape what we mean by service design in DWP, acting a mentor and role model for the wider Service Design team.

  • Significant experience of hands-on service design.
  • Experience providing leadership and expertise at program level to develop end-to-end, front-to-back services using wider Government principles and evidence to meet user needs and organisational objectives
  • Influencing and communicating to a wide range of senior and other stakeholders on the value of user centricity, your strategies, approaches and decisions.
  • Experience leading on the creation and maintenance of a positive and collaborative working environment.

    Pay up to £77,740, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance., Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub.
  • Pay: We offer competitive pay of up to £77,740. Pension: You'll get a brilliant civil service pension with employer contributions of 28.97%, worth over £21,000. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes:
  • An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100)
  • Flexible working including flexible hours and flex-friendly policies
  • Time off volunteering and charitable giving
  • Bring your authentic self to work with 'I Can Be Me in DWP'
  • Discounts and savings on shopping, fun days out and more
  • Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
  • Sports and social activities
  • Professional development, coaching, mentoring and career progression opportunities.
  • Facebook

Direct job link

www.jobs24.co.uk/job/lead-service-designer-124617618
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