5 Call / Contact Centres jobs in Basingstoke, Hampshire

Customer Relations Agent ...

Salary not available. View on company website.

HP, Reading

  • Full time
  • Permanent

Apply on company site

Posted 5 days ago, 7 Feb

Business Support Executiv...

Salary not available. View on company website.

Farnborough International, Rafborough, Rushmoor

  • Full time
  • Permanent

Apply on company site

Posted 6 days ago, 6 Feb

Assistant Buyer

£22369

VIZIO. Inc., Chineham, Basingstoke and Deane

  • Full time
  • Permanent

Apply on company site

Posted 1 weeks ago, 2 Feb

Get new jobs for this search by email

Call / Contact Centres jobs Basingstoke, Hampshire

Debt Collections Advisor

Salary not available. View on company website.

BCA Group, Minley, Hart

  • Full time
  • Permanent

Apply on company site

Posted 2 weeks ago, 29 Jan

Customer Service Advisors

Salary not available. View on company website.

Tulip, Basingstoke, Hampshire

  • Full time
  • Temporary

Apply on company site

Posted 2 weeks ago, 24 Jan
Close

Customer Relations Agent (UK&I)

Salary not available. View on company website.

HP, Reading

  • Onsite working
  • Full time
  • Permanent

Posted 5 days ago, 7 Feb

Job ref: 237648f60ea04a3a8fa91e499df1236a

Full Job Description

EMEA Customer Relations Team is safeguarding the HP brand by providing the right experience for every customer at the right cost through prevention, proactive care, and differentiation
The role of the Customer Relations Specialist is to retain/recover customer loyalty by providing professional support, in the local language, to HP Customers, Channel Partners and Service Providers, to ensure effective and efficient resolution of complaints, and to provide an escalation link for HP field employees and executives regarding customer satisfaction issues.
Job specifics/responsibilities:
The responsibilities will include one or more of the following:
Retain customer loyalty through pro-active customer engagement and by providing best-in-class complaint resolution.
Be the Voice of the Customer to drive improvements across CS and the wider HP.
Receive customer complaints via CRM tools/email/phone/letter/social media, and ensure that the concerns are captured accurately and in a timely manner.
Trigger proactive actions, where potential for customer complaint is highlighted.
Verify the request details with the customer. Investigate the case (rebuild the story), coordinate with other teams to identify an action plan and best course to resolution in a timely manner, and within cost constraints.
Keep customer, as well as key internal stakeholders, regularly updated until full case resolution. Demonstrate a sense of urgency. Provide end to end ownership of the case and single point of contact for customer.
Work with local country HP Support organization and other HP or partner business entities, as required, to help with case resolution.
Provide administrative support to the local country CRT organization
Execute data quality checks to ensure consistency and accuracy of reporting
All other legally permissible tasks requested by the line manager
Follow up on the successful completion of each case
Key deliverables/accountabilities:
Logging the complaint and triggering proactive actions to ensure that the customer receives the right level of service.
Qualify and identify a variety of customer issues and record them onto a database, and take ownership for achieving full resolution with the customer.
Timely communication with customers - primarily by phone with email as a secondary medium.
Timely and accurate coordination of the administrative parts of the E2E case process
Build up and ensure a smooth cooperation with the country and EMEA CRT organizations, as well as with other departments, to deliver best in class customer experience.
Working relationships:
Internal:
Country Customer Relations Teams and Solutions Management Centre (SMC)
Country and NWE CSSD Teams
Other HP departments involved in customer case handling (sales, etc.)
Finance and Procurement departments for tasks related to commercial solutions
External:
HP's customers who are filing a complaint (team escalation point)
HP's partners, reseller or service provider who are filing a complaint on behalf of their customer (s)
Personal skills and qualities

Excellent communication skills. Ability to demonstrate outstanding verbal and written communication. Good knowledge of country cultural environment. One or several additional European languages (French, Spanish, German and Italian) will be considered as an advantage.
Excellent, problem solving ability, good at negotiation, outstanding soft skills, confident telephone manner.
Customer-service minded approach, strong quality oriented can-do attitude.
Able to work under pressure and maintain composure in difficult situations.
Ability to exercise independent judgment within defined practices and procedures to determine appropriate action, whilst establishing and maintaining empathy with the customer
Ability to evaluate unique customer circumstances and make recommendations to business decision makers. Demonstrate common sense, apply best judgment.
Be proactive, work on complaints prevention
Eagerness to learn and improve, good listener, conscientious
Meet commitments made to external and internal customers
Team player, able to work in a dynamic virtual team
Ability to plan
  • Facebook

Direct job link

www.jobs24.co.uk/job/customer-relations-agent-uk-i-124591040
Displaying results 1 to 5 of 5 found
Jobs by core skill

Call / Contact Centres

Call / Contact Centres jobs by area

Call / Contact Centres jobs in Abingdon-on-Thames

Call / Contact Centres jobs in Andover

Call / Contact Centres jobs in Ashford

Call / Contact Centres jobs in Aylesbury

Call / Contact Centres jobs in Banbury

Call / Contact Centres jobs in Basingstoke

Call / Contact Centres jobs in Benson

Call / Contact Centres jobs in Bicester

Call / Contact Centres jobs in Bracknell

Call / Contact Centres jobs in Brighton and Hove

Call / Contact Centres jobs in Burford

Call / Contact Centres jobs in Canterbury

Call / Contact Centres jobs in Carterton

Call / Contact Centres jobs in Charlbury

Call / Contact Centres jobs in Chatham

Call / Contact Centres jobs in Chipping Norton

Call / Contact Centres jobs in City of London

Call / Contact Centres jobs in Clacton-on-Sea

Call / Contact Centres jobs in Crawley

Call / Contact Centres jobs in Dartford

Call / Contact Centres jobs in Didcot

Call / Contact Centres jobs in Eastbourne

Call / Contact Centres jobs in Eastleigh

Call / Contact Centres jobs in Eynsham

Call / Contact Centres jobs in Fareham

Call / Contact Centres jobs in Faringdon

Call / Contact Centres jobs in Grove

Call / Contact Centres jobs in Guildford

Call / Contact Centres jobs in Hastings

Call / Contact Centres jobs in Henley-on-Thames

Call / Contact Centres jobs in High Wycombe

Call / Contact Centres jobs in Hythe

Call / Contact Centres jobs in Kidlington

Call / Contact Centres jobs in Luton

Call / Contact Centres jobs in Maidstone

Call / Contact Centres jobs in Milton Keynes

Call / Contact Centres jobs in Oxford

Call / Contact Centres jobs in Peacehaven

Call / Contact Centres jobs in Portsmouth

Call / Contact Centres jobs in Rayleigh

Call / Contact Centres jobs in Reading

Call / Contact Centres jobs in Romsey

Call / Contact Centres jobs in Ryde

Call / Contact Centres jobs in Sevenoaks

Call / Contact Centres jobs in Shanklin

Call / Contact Centres jobs in Shoreham-by-Sea

Call / Contact Centres jobs in Slough

Call / Contact Centres jobs in Southampton

Call / Contact Centres jobs in Thame

Call / Contact Centres jobs in Wallingford

Call / Contact Centres jobs in Wantage

Call / Contact Centres jobs in Winchester

Call / Contact Centres jobs in Witney

Call / Contact Centres jobs in Woking

Call / Contact Centres jobs in Woodstock

Call / Contact Centres jobs in Worthing