Reporting to the Operations Manager, you'll:

Lead Your Team: Manage people and resources in line with company policies. Drive productivity, maintain morale, and ensure high employee satisfaction.
Deliver Excellence: Meet operational targets, ensure quality standards, and align your team with ROI's values and goals.
Implement Change: Navigate change effectively, secure team buy-in, and ensure compliance with all policies and standards.
Foster Development: Coach team members to achieve their full potential, identifying strengths, development areas, and opportunities for growth.
Ensure Compliance: Maintain adherence to regulatory standards, including GDPR and company policies, ensuring successful audits.
Performance Leadership: Set clear expectations, measure daily progress, and tackle underperformance promptly.
Coaching & Development: Tailor your approach to support team members' growth with actionable feedback and the right tools.
Communication: Listen actively, provide clear feedback, and adapt messaging to the audience and context.
Team-Building: Celebrate achievements, foster positivity, and maintain strong team connections.
Change Management: Understand operational impacts, escalate challenges, and drive process improvements effectively.
Technical Expertise: Leverage project data to diagnose issues, identify trends, and support decision-making.
Build deep relationships with your team and clients, acting as a conduit for seamless communication.
Ensure optimal team performance and deliver on internal KPIs and SLAs.
Oversee recruitment, training, and cross-functional resource planning.
Ensure team readiness for regulatory audits and maintain compliance standards.
Continuously review and refine processes to enhance efficiency and quality.
A supportive and collaborative work environment.
Opportunities to develop your leadership skills and career.
A chance to work with a team committed to excellence.