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Recovery Officer - Council Tax
Salary not available. View on company website.
Oxford City Council, Acton Gate, South Staffordshire
- Onsite working
- Full time
- Temporary
Posted today, 6 Mar
Job ref: eccd25f899c849e591037549f002212f
Full Job Description
As a Recovery Officer, you will be responsible for the collection of outstanding Council Tax and Business Rates, ensuring effective debt recovery and enforcement.
The successful candidate will have previous experience in a similar role, specifically within local authority Council Tax and Business Rates recovery. \n
- Strong negotiation skills to secure realistic repayment plans\n
- Experience in financial collection or debt recovery, particularly Council Tax and Business Rates\n
- Ability to manage a busy workload and meet targets while maintaining high service levels\n
- Proficiency in Civica (Open Revenues) - experience with Civica Pay is not sufficient\n
- Excellent communication skills to explain legislation and recovery processes to customers\n
n - Contact customers who have fallen behind with payments and negotiate repayment plans\n
- Process incoming data in line with legislation and council policies\n
- Identify and escalate cases for legal enforcement or write-off where appropriate\n
- Maximise take-up of benefits, discounts, exemptions, and reliefs for eligible customers\n
- Use recovery systems and applications to support debt collection\n
- Refer suitable debtors to Advice Centres for additional support\n
- Support service improvements and continuous development of the Revenues team\n, The pay range for the role is £20.43 to £23.00 per hour LTD company rate. The PAYE equivalent is £17.42 to £19.61 per hour, inclusive of holiday.\n
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