20 Call / Contact Centres jobs in Bradford Moor, Bradford

Head of Customer Success ...

Salary Not Specified

Dee Set, Leeds

  • Full time
  • Permanent

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Posted today, 4 Feb

Business Development Exec...

Salary not available. View on company website.

The Post, Leeds

  • Full time
  • Permanent

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Posted today, 3 Feb

Business Development Exec...

Salary not available. View on company website.

The Post, Ilkley, Bradford

  • Full time
  • Permanent

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Posted today, 3 Feb

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Call / Contact Centres jobs Bradford Moor, Bradford

Mortgage Payment Support ...

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Yorkshire Building Society, Bradford

  • Full time
  • Permanent

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Posted today, 3 Feb

Dental Booking Agent

Salary not available. View on company website.

Local Care Direct, Huddersfield, Kirklees

  • Part time
  • Permanent

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Posted 4 days ago, 30 Jan

Customer Empathy Lead

Salary not available. View on company website.

Skipton Building Society, Burnside, Craven

  • Full time
  • Temporary

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Posted 6 days ago, 28 Jan

Customer Care Enquiries A...

Salary not available. View on company website.

Maria Mallaband Care Group, Far Royds, Leeds

  • Full time
  • Permanent

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Posted 1 weeks ago, 25 Jan

Support Officer - Leeds (...

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HM Courts and Tribunals Service, Leeds

  • Full time
  • Permanent

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Posted 1 weeks ago, 25 Jan

Telesales Account Manager

Salary not available. View on company website.

CCS Media, Far Royds, Leeds

  • Full time
  • Permanent

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Posted 1 weeks ago, 23 Jan

Hire Controller

Salary not available. View on company website.

Speedy Services, Leeds

  • Full time
  • Permanent

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Posted 1 weeks ago, 22 Jan

9 Month Fixed Term Contra...

Salary Not Specified

Engie, New Wortley, Leeds

  • Full time
  • Temporary

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Posted 1 weeks ago, 21 Jan

Scheduler

Salary not available. View on company website.

M Group Services, Howden Clough, Kirklees

  • Full time
  • Permanent

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Posted 2 weeks ago, 18 Jan

Planning Coordinator

Salary not available. View on company website.

M Group Services, Howden Clough, Kirklees

  • Full time
  • Permanent

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Posted 2 weeks ago, 18 Jan

Team Manager

Salary Not Specified

ICS Digital, Leeds

  • Full time
  • Permanent

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Posted 2 weeks ago, 17 Jan

Customer Support Associat...

£27000

Virgin Money, Leeds

  • Full time
  • Permanent

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Posted 2 weeks ago, 17 Jan

CSD Advisor

Salary not available. View on company website.

EVO Group, Low Common, Wakefield

  • Full time
  • Permanent

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Posted 2 weeks ago, 16 Jan

Customer Service Advisor ...

£23878

Concentrix Ltd, Can be based anywhere.

  • Full time
  • Permanent

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Posted 2 weeks ago, 15 Jan

Category Manager Ambient ...

Salary not available. View on company website.

Asda Stores Ltd., Leeds

  • Full time
  • Temporary

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Posted 2 weeks ago, 15 Jan

Key Account Manager

Salary not available. View on company website.

First ltd, St Johns, Wakefield

  • Full time
  • Temporary

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Posted 2 weeks ago, 15 Jan

IT Service Management Coo...

Salary not available. View on company website.

Skipton Building Society, Burnside, Craven

  • Full time
  • Permanent

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Posted 2 weeks ago, 15 Jan
Close

Posted today, 4 Feb

Job ref: 14434_16764-2bcc36ffd8ed2ca1c399216755339952

Full Job Description

Purpose Of The Role:

  • You will lead & coach our customer-facing colleagues, heading up our customer relationships across multiple brands & retailers. 
  • Deliver excellent relationships with clients, clear communication to the field & delivery of KPIs. 
  • Drive profitable growth of existing business & the development of new opportunities, specifically across Retail clients and brands. 
  • Delivering the overall strategy for retail clients, with clear objectives on what the team will set out to achieve & how this will be delivered will be key to the success of this role.
  • You will lead the Dee Set accounts team to ensure we are representing the Company as the UK's leading provider of end-to-end retail solutions. 
  • Ensure overall accountability for the account P&L, managing both sales & margins on both existing & new business.
  • Identify growth & development opportunities for Dee Set services across retailers (new & existing business), plus specifically the development of new business within our Distributor Services offer. 
  • Responsible for managing, coaching and development of direct reports.  

Key Areas & Responsibilities Of The Role:

  • You will need to be a strong leader who is able to effectively motivate & lead a team to exceed customer expectations & targets.
  • Be skilled in identifying new opportunities to improve current processes, to deliver a service that is more efficient & cost effective for both Dee Set & the customer.
  • Be commercially astute in setting business plans & targets, aligned to the overall strategy of the Group.
  • Coach & develop direct reports to deliver persuasive and compelling business propositions.
  • To build an annual budget to present to the Board & monitor performance on-going vs budget.
  • Monitor, maintain and continually look to improve sales, profit & percentage margin.
  • Identify opportunities for operational improvement to support and drive field team efficiencies.
  • Able to use data to make business and retail client decisions.
  • Influence at a senior level within retailers & customers alike.
  • Manage effectively across Dee Set internal departments, working collaboratively with key stakeholders.

Skills & Experience Required:

  • Ability to drive change through others influences all levels of the business.
  • Ability to lead large teams that are hybrid working and located across the UK.
  • Ability to influence & integrate across departments, both internally & externally.
  • Ability to think strategically.
  • Demonstrable customer management & account development skills.
  • High level of customer facing experience.

What's On Offer: 

  • Salary: From £60,000 per annum. 
  • Benefits: Exclusive discounts with a variety of retailers through our Colleague Hub. 

 

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Direct job link

www.jobs24.co.uk/job/head-of-customer-success-retail-brands-124571299

About this company

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