Provide outstanding customer service across all channels (telephone, social media, web chat, face to face and email) to provide first time completion of customer queries.
Follow CHP workflow and ensure feedback to improve the effectiveness of all workflows to reflect the evolving requirements of the customers supporting business partners to define the workflows appropriately.
Demonstrate empathy in all dealings with customers to understand intent and requirements to provide appropriate customer focused resolution coaching and advising customers appropriately.
Resolve customer queries at first point of contact through complete understanding of tools, systems, workflow and guidance from specialist teams to ensure first time completion of customer queries. For more complex cases escalate in accordance to CHP procedures to specialist teams.
Deliver outbound customer activity as defined by the Customer Resolution Centre Business Partner to ensure effective asset administration, compliance, planned maintenance, and stock condition assessments creating an easy and integrated experience for customers across all properties managed by CHP.

GCSE, NVQ or equivalent, or equivalent demonstrable prior learning
Excellent communication skills
High level of computer literacy covering office systems as well as CRM databases and systems
Experience of working in a customer focused organisation
Experience of customer care technique

The salary for this post will be £28,665 Per Annum.
Learning and development opportunities
Healthcare cash plan
Robust employee reward and recognition programme
Free and confidential Employee Assistance Programme
CHParticipate volunteering programme
Competitive pension scheme
25 days annual leave per annum, plus bank holidays, 3 extra days between Christmas and New Year and 1 wellbeing day per annum.
37 hours per week - employees may be able to work flexibly by agreement with their line manager, taking account of business need. We operate a hybrid working policy at CHP.